At a Glance
- Tasks: Lead and manage the Service Desk operations for top-notch IT support.
- Company: Join Triumph Consultants, a leader in technology services.
- Benefits: Enjoy hybrid working, competitive pay, and professional growth opportunities.
- Other info: Dynamic role with opportunities for career advancement and collaboration.
- Why this job: Make a real impact by enhancing customer experience and service quality.
- Qualifications: Proven experience in managing IT support teams and strong leadership skills.
The predicted salary is between 37800 - 46200 £ per year.
Triumph Consultants are looking for a Service Desk Manager to lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams. Contract is for 7 months in Chichester.
Hybrid working once training is complete.
Significant experience managing Service Desk, IT Operations or Technical Support teams in a customer-facing environment.
- Strong leadership, people management and service management skills.
- Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment.
- Experience using ITSM platforms such as Halo, ServiceNow, Ivanti or equivalent.
Accountable for service quality, customer experience, workforce planning, rota management, service performance, incident management, service request management and knowledge management.
Work collaboratively with technical teams, resolver groups and third-party suppliers to ensure effective service delivery and continual service improvement.
Support major incident response, operational governance and performance reporting.
Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work.
Service Desk Manager - Itil - Hybrid Working in Chichester employer: Triumph Consultants Ltd
As an ICT Test & Release Manager in Liverpool, you will join a dynamic team that values innovation and collaboration, ensuring the successful delivery of critical IT systems. The company fosters a supportive work culture with a strong emphasis on employee growth, offering opportunities for professional development and training in cutting-edge technologies. With a commitment to work-life balance and a vibrant local community, this role provides a meaningful and rewarding career path in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager - Itil - Hybrid Working in Chichester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Triumph Consultants Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Triumph Consultants Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Manager - Itil - Hybrid Working in Chichester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Triumph Consultants Ltd.
How to prepare for a job interview at Triumph Consultants Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Triumph Consultants Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Triumph Consultants Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
