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- Tasks: Lead the transformation of public services through innovative multi-channel strategies.
- Company: Join a central government organisation driving significant change in shared services.
- Benefits: Enjoy hybrid working, modern offices, and the chance to influence national programmes.
- Why this job: Make a real impact on public services while collaborating with diverse teams.
- Qualifications: Experience in multi-channel service strategies and stakeholder management is essential.
- Other info: Rolling application process – apply now to shape the future!
The predicted salary is between 43200 - 72000 £ per year.
Rewire the Way a Nation Works. Step into a senior-level transformation role at the heart of one of the UK's largest and most ambitious shared services overhauls. As Channel Strategy & Orchestration Lead, you'll join a central government organisation on a mission to redefine how it serves hundreds of thousands of users, from policy-makers to support staff. This is your chance to leave a real legacy in the public sector, delivering smarter services, better user experiences, and long-term operational impact.
What You'll Be Driving:
- Craft and deliver a forward-thinking multi-channel strategy for service delivery.
- Shape the blueprint for a new orchestration layer and lay the foundation for how services will be managed, measured, and evolved.
- Collaborate across teams to map current user journeys and design a better future state.
- Lead, influence, and energise internal and external stakeholders to get behind the vision.
- Provide leadership to a support officer, fostering a results-driven, high-integrity team culture.
What You'll Bring:
- Demonstrable experience designing and delivering multi-channel service strategies.
- Deep knowledge of service management frameworks and orchestration layers.
- Strategic thinking backed by razor-sharp data analysis and problem-solving.
- Proven track record in stakeholder management at senior levels.
- People management experience in complex environments.
Bonus Points For:
- Previous work on shared services or operating model design.
- Understanding of central government structures and workflows.
- Exposure to Oracle ERP platforms.
What's In It for You:
- Be part of a nationally significant programme that's reshaping the future of public services.
- Work in a fast-paced, collaborative environment where your voice influences real change.
- Gain high-level exposure to government strategy, innovation, and decision-making.
- Hybrid working with a base in modern offices in Bristol.
Ready to Take the Lead? Send us your CV in Word format, quoting the job title and reference. This is a rolling application process - don't wait to make your move.
Channel Strategy & Senior Communications Lead employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Strategy & Senior Communications Lead
✨Tip Number 1
Familiarise yourself with the latest trends in multi-channel service delivery. Understanding how different channels can work together will help you articulate your vision during interviews and discussions.
✨Tip Number 2
Network with professionals who have experience in central government structures. Engaging with these individuals can provide insights into the unique challenges and opportunities within the public sector, which will be invaluable in your role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholders at senior levels. Highlighting your ability to influence and energise teams will demonstrate your leadership capabilities.
✨Tip Number 4
Research the organisation's current service management frameworks and orchestration layers. Being knowledgeable about their existing processes will allow you to propose informed improvements and show that you're ready to make an impact from day one.
We think you need these skills to ace Channel Strategy & Senior Communications Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in designing and delivering multi-channel service strategies. Use specific examples that demonstrate your strategic thinking and data analysis skills, as well as your stakeholder management experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming public services. Clearly outline how your background aligns with the role's requirements, particularly your experience in complex environments and people management.
Highlight Relevant Experience: If you have previous work on shared services or operating model design, make sure to emphasise this in your application. Mention any exposure to Oracle ERP platforms and understanding of central government structures, as these are considered bonus points.
Follow Application Instructions: Ensure you send your CV in Word format and quote the job title and reference as specified. Double-check your application for completeness and accuracy before submitting it through our website.
How to prepare for a job interview at Triumph Consultants Ltd
✨Understand the Role's Impact
Make sure you grasp how this position will influence the public sector. Be prepared to discuss how your previous experiences align with the mission of redefining service delivery and user experiences.
✨Showcase Your Strategic Thinking
Demonstrate your ability to craft multi-channel strategies by sharing specific examples from your past work. Highlight your analytical skills and how you've used data to drive decisions in complex environments.
✨Engage with Stakeholder Management
Prepare to discuss your experience in managing senior stakeholders. Think of examples where you've successfully influenced others and how you can energise teams around a shared vision.
✨Foster a Results-Driven Culture
Be ready to talk about your people management style and how you've built high-integrity teams. Share insights on how you encourage collaboration and accountability within your team.
