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For Companies At a Glance
- Tasks: Lead the transformation of public services through innovative multi-channel strategies.
- Company: Join a central government organisation dedicated to redefining service delivery for users across the UK.
- Benefits: Enjoy hybrid working, modern offices in Bristol, and the chance to influence real change.
- Why this job: Make a lasting impact on public services while collaborating with diverse teams in a dynamic environment.
- Qualifications: Experience in multi-channel service strategies and stakeholder management at senior levels is essential.
- Other info: This is a rolling application process, so apply now to seize this opportunity!
The predicted salary is between 43200 - 72000 £ per year.
Rewire the Way a Nation Works. Step into a senior-level transformation role at the heart of one of the UK's largest and most ambitious shared services overhauls. As Channel Strategy & Orchestration Lead, you'll join a central government organisation on a mission to redefine how it serves hundreds of thousands of users, from policy-makers to support staff. This is your chance to leave a real legacy in the public sector, delivering smarter services, better user experiences, and long-term operational impact.
What You'll Be Driving:
- Craft and deliver a forward-thinking multi-channel strategy for service delivery.
- Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved.
- Collaborate across teams to map current user journeys and design a better future state.
- Lead, influence, and energise internal and external stakeholders to get behind the vision.
- Provide leadership to a support officer, fostering a results-driven, high-integrity team culture.
What You'll Bring:
- Demonstrable experience designing and delivering multi-channel service strategies.
- Deep knowledge of service management frameworks and orchestration layers.
- Strategic thinking backed by razor-sharp data analysis and problem-solving.
- Proven track record in stakeholder management at senior levels.
- People management experience in complex environments.
Bonus Points For:
- Previous work on shared services or operating model design.
- Understanding of central government structures and workflows.
- Exposure to Oracle ERP platforms.
What's In It for You:
- Be part of a nationally significant programme that's reshaping the future of public services.
- Work in a fast-paced, collaborative environment where your voice influences real change.
- Gain high-level exposure to government strategy, innovation, and decision-making.
- Hybrid working with a base in modern offices in Bristol.
Ready to Take the Lead? Send us your CV in Word format, quoting the job title and reference. This is a rolling application process - don't wait to make your move.
Channel Strategy & Senior Communications Lead employer: Triumph Consultants Ltd
Contact Detail:
Triumph Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Strategy & Senior Communications Lead
✨Tip Number 1
Familiarise yourself with the latest trends in multi-channel service delivery. Understanding how different channels can work together will help you articulate your vision during interviews.
✨Tip Number 2
Network with professionals who have experience in central government and shared services. Engaging with them can provide insights into the organisational culture and expectations, which can be invaluable during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed stakeholders at senior levels. Highlighting your experience in influencing and energising teams will demonstrate your leadership capabilities.
✨Tip Number 4
Research the current challenges faced by the public sector in service delivery. Being able to speak knowledgeably about these issues will show your commitment and readiness to contribute to the transformation.
We think you need these skills to ace Channel Strategy & Senior Communications Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in designing and delivering multi-channel service strategies. Use specific examples that demonstrate your strategic thinking and stakeholder management skills, particularly in complex environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming public services. Clearly outline how your background aligns with the role's requirements, especially your experience with service management frameworks and orchestration layers.
Showcase Leadership Experience: Emphasise your people management experience by providing examples of how you've led teams in previous roles. Highlight any instances where you fostered a results-driven culture or influenced stakeholders at senior levels.
Highlight Relevant Knowledge: If you have experience with shared services or Oracle ERP platforms, make sure to mention this in your application. This knowledge can set you apart from other candidates and show your understanding of central government structures.
How to prepare for a job interview at Triumph Consultants Ltd
✨Understand the Role's Impact
Make sure you grasp how the Channel Strategy & Senior Communications Lead role fits into the larger mission of transforming public services. Be ready to discuss how your experience aligns with their goals and how you can contribute to reshaping user experiences.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to craft multi-channel strategies and your experience with service management frameworks. Highlight specific instances where your strategic thinking led to measurable improvements in service delivery.
✨Engage with Stakeholder Management
Since this role involves influencing various stakeholders, come equipped with stories that showcase your success in managing relationships at senior levels. Discuss how you’ve energised teams and gained buy-in for your vision in previous roles.
✨Demonstrate People Management Skills
Be prepared to talk about your experience in leading teams, especially in complex environments. Share how you foster a results-driven culture and how you’ve supported team members in achieving their goals.
