Triumph Consultants is seeking a Complaint Lead to investigate and resolve residents' complaints, ensuring fair and timely outcomes under the 2024 Housing Ombudsman Code. The assignment is 2 months, with hybrid working in Essex.
The role requires experience in complaint handling, CRM systems, and the housing/public sector context to deliver compliant, well-documented resolutions and drive service improvements.
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Resident Complaint Investigator Lead – Hybrid, 2-Month Contract in Basildon employer: Triumph Consultants Ltd
Triumph Consultants is an exceptional employer, offering a dynamic work environment in the heart of Greenwich. With a strong focus on community engagement and housing development, employees benefit from meaningful projects that directly impact local residents. The company fosters a collaborative culture, providing ample opportunities for professional growth and development while ensuring a supportive atmosphere for all team members.
