Complex Repairs Case Officer - Housing Asset Management

What’s involved with this role: Interim Complex Repairs Case Officer – Housing Asset Management Reference no: Ealing 8179-1 Pay Rate: £28.81 per hour PAYE 35 Monday – Friday, normal working hours This opening assignment is for 3 months City: EALING, LONDON Key responsibilities: Provide influential dynamic case management to ensure works falling under the Complex Repairs Delivery function are carried out effectively and in a timely way, to ensure the vision and values of the organisation and directorate are delivered Resolve any disrepair, complaints and dissatisfaction cases, from both within and external to the organisation, with the ability to confidently challenge and resolve difficult issues with a satisfactory outcome Work with our legal team to resolve any disrepair cases and support negotiations Implement service improvements in collaboration with team members and other stakeholders in the Council to achieve operational excellence. Responsible for the operational delivery of case management of all legal disrepair and complex repair works, including the effective record keeping required to deliver excellent services whilst optimising performance, cost and risk Responsible for coordinating the diagnostics service ensuring all reports of damp and mould are responded to in line with policy and procedure and all remedial works are tracked, appointed, coordinated and completed within set timescales Foster strong relationships with internal and external legal advisers, contractors, and other stakeholders to minimise legal claims and optimise delivery of repairs. Adopt innovative solutions and best practice approaches by collaborating with others to reduce disrepair/D&M claims and costs. Actively participate in and support the delivery of demand reduction initiatives, including using data insights and predictive modelling to identify service improvements and reduce the number of disrepair/complex case claims. Responsible for supporting the operational delivery of Aids and Adaptation services, working in collaboration with external agencies, contractors and internal stakeholders Key requirements: Knowledge of disrepair and complex case management in a social housing environment, along with understanding of Housing Disrepair protocols Demonstrate financial awareness for cost effectiveness Experience in delivering improvement processes Experience of consulting with customers/stakeholders and transforming ideas into actions Demonstrate previous accountability for the management of complex cases Demonstrate a track record of proven experience of dealing effectively with complex cases Demonstrate excellent and sensitive customer service and negotiation skills Strong organization and case management skills Proven ability to effectively analyse trends, lessons learned and improvement ideas Ability to work under pressure in a fast-paced environment Desirable: Educated to degree level or equivalent or a related discipline and/or the ability to demonstrate relevant experience Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. ***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms , where you reside – there is no need for a full address. Please feel free to apply to us directly via by quoting the job reference and exact job title. If Demonstrable communication skills with children and families and a wide range of partners and stakeholders, both verbally and in writing X IT skills in relation to email, electronic case recording, performance data, reports writing etc. you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please