At a Glance
- Tasks: Investigate and resolve complex complaints in housing and homelessness.
- Company: Local authority focused on delivering high-quality services.
- Benefits: Competitive pay, hybrid working, and a chance to make a difference.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Join a team that drives service improvements and supports the community.
- Qualifications: Experience in complaints investigation and knowledge of housing legislation.
The predicted salary is between 23.81 - 23.81 £ per hour.
Location: Wembley, Brent (Hybrid 3 days in office, Mondays mandatory)
Rate: £23.81 per hour PAYE
Contract: 5 months
About the Role
We are looking for an experienced Complaints Investigator to support the delivery of a high-quality complaints service within a local authority environment. The role will focus on investigating Stage 1 complaints, particularly within Housing Needs, Homelessness, and Temporary Accommodation, helping to reduce a backlog while driving service improvements.
Key Responsibilities
- Investigate and resolve complex complaints in line with statutory and corporate procedures.
- Produce clear, evidence-based responses to residents.
- Work closely with Housing Needs teams and other departments.
- Identify trends and recommend service improvements.
- Prepare reports and present findings to senior managers.
- Support continuous improvement in complaint handling across the organisation.
Essential Requirements
- Experience investigating complex complaints and producing detailed written outcomes.
- Background in local authority, housing, homelessness, regulatory, or similar public sector complaints environments.
- Knowledge of housing legislation.
- Strong analytical, communication, and stakeholder management skills.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Complaints Investigator employer: Triumph Consultants Limited
Join a dynamic local authority in Wembley, where we prioritise employee well-being and professional growth. As a Complaints Investigator, you will benefit from a supportive work culture that values collaboration and continuous improvement, alongside competitive pay and flexible hybrid working arrangements. This role offers a unique opportunity to make a meaningful impact on the community while developing your skills in a vital public service sector.
Contact Details:
Triumph Consultants Limited Recruitment Team
