Administrator - Waste Services

Answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce.com.

Build strong relationships with both external and internal customers.

Ensure prompt resolution of complaints with a strong focus on customer retention.

Assist credit control with outstanding debts by way of query resolution.

Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.com.

Waste collection round checking, progress of rounds, reporting to management team where issues identified., Please do try to resist contacting us with requests for progress updates.

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

Good communication skills.

Previous administration experience.

Good people management.

Good communication written and verbal.

Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

The purpose of the role is to carry out a range of administrative duties for the team with limited supervision, which may involve written, telephone or face to face contact with the public or internal colleagues and the application of organisational procedures and systems.

You must be UK based and have the right to work in the UK.

For office based and hybrid roles, your commute to the place of work must be less than 1 hour.

This is a temporary role, initially 2-3 months. Please do not apply if you are seeking a permanent position.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.