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- Tasks: Provide top-notch customer service and resolve queries via phone, email, and live chat.
- Company: Join Triton, a dynamic company focused on customer experience.
- Benefits: Enjoy 5 weeks holiday, subsidised meals, life assurance, and a pension scheme.
- Why this job: Be part of a team that values flexibility and delivers exceptional service.
- Qualifications: Exceptional communication skills and sales experience are essential.
- Other info: Full training provided; great opportunity for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
Triton is looking for a motivated, conscientious, and flexible team player to join our Customer Experience Department. Candidates must have first-class customer service, sales experience and communication skills as the role involves communicating with the end user to resolve their service and spares requests. Along with working from their own initiative, the ideal candidate will ensure they work to meet the overall business goals and objectives.
Key Responsibilities:
- Full understanding of all company procedures and requirements.
- Ensuring all tasks are prioritised.
- Answering all inbound calls as set out in the department’s KPIs.
- Converting incoming calls to generate sales and processing them accurately and in a timely manner.
- Keeping up to date product knowledge to be able to resolve all customer queries.
- Answering all emails and live chat as set out in the department KPIs.
Successful candidate will need:
- Exceptional customer service and communication skills.
- Excellent telephone manner.
- Sales experience.
- A positive can-do attitude.
- Team oriented.
- Be flexible and adaptable.
- Organisation skills.
- Attention to detail.
- Good keyboard and PC skills ensuring speed and accuracy of data input.
- Display enthusiasm and commitment.
Your hours of work will be 35¼ per week and flexibility is critical to deliver a first-class service to our customers both internal and external. This role is office based. To help you succeed in this role, full training will be given on our bespoke 'Service' software and Triton’s range of products. We offer great working conditions, a subsidised staff restaurant, 5 weeks’ holiday + additional bank holidays, free life assurance and a contributory pension scheme.
Telephone Advisor employer: Triton Showers
Contact Detail:
Triton Showers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Triton's values and products. This will not only impress them but also help you tailor your responses to show how you can contribute to their customer experience goals.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being clear, friendly, and solution-oriented. Remember, a positive attitude goes a long way!
✨Tip Number 3
Show off your sales chops! Think of examples from your past experiences where you turned a call into a sale or resolved a tricky customer issue. Be ready to share these stories during your interview to highlight your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Telephone Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your first-class communication skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our company values and can relate their experiences to the role of Telephone Advisor.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Triton Showers
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Triton's products and services. Familiarise yourself with common customer queries and how to resolve them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Phone Skills
Since this role is all about communication, practice your telephone manner. Try role-playing with a friend or family member to simulate answering calls and handling customer queries. This will help you feel more confident during the actual interview.
✨Show Off Your Sales Savvy
Be ready to discuss your previous sales experience and how you've successfully converted leads into sales. Prepare specific examples that highlight your ability to meet targets and provide excellent customer service.
✨Emphasise Team Spirit
Triton values team players, so be sure to highlight your ability to work collaboratively. Share examples of how you've contributed to a team environment in the past and how you can bring that same energy to their Customer Experience Department.