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- Tasks: Provide top-notch customer service and resolve queries via phone, email, and live chat.
- Company: Join Triton Showers, a leader in customer experience and innovation.
- Benefits: Enjoy 5 weeks holiday, subsidised meals, life assurance, and a pension scheme.
- Why this job: Kickstart your career in a supportive environment with full training provided.
- Qualifications: Exceptional communication skills and a positive attitude are essential.
- Other info: Flexible hours and great opportunities for growth in a dynamic team.
The predicted salary is between 28800 - 42000 £ per year.
Triton is looking for a motivated, conscientious, and flexible team player to join our Customer Experience Department. Candidates must possess first‑class customer service, sales experience and communication skills, as the role involves communicating with the end user to resolve service and spares requests. The ideal candidate will work from their own initiative and strive to meet the overall business goals and objectives.
Key Responsibilities
- Full understanding of all company procedures and requirements.
- Ensuring all tasks are prioritised.
- Answering all inbound calls as set out in the department’s KPI’s.
- Converting incoming calls to generate sales and processing them accurately and in a timely manner.
- Keeping up‑to‑date product knowledge to resolve all customer queries.
- Answering all emails and live chat as set out in the department KPI’s.
Requirements
- Exceptional customer service and communication skills.
- Excellent telephone manner.
- Sales experience.
- A positive, can‑do attitude.
- Team oriented.
- Flexibility and adaptability.
- Organisational skills.
- Attention to detail.
- Good keyboard and PC skills ensuring speed and accuracy of data entry.
- Display enthusiasm and commitment.
Your hours of work will be 35¼ per week, and flexibility is critical to delivering a first‑class service to our customers both internal and external. This role is office‑based. To help you succeed in this role, full training will be given on our bespoke ‘Service’ software and Triton’s range of products. We offer great working conditions, a subsidised staff restaurant, 5 weeks’ holiday plus additional bank holidays, free life assurance and a contributory pension scheme.
Telephone Advisor in Nuneaton employer: Triton Showers
Contact Detail:
Triton Showers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Advisor in Nuneaton
✨Tip Number 1
Get to know Triton Showers inside out! Familiarise yourself with their products and services so you can impress during the interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your telephone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference when you’re on the call.
✨Tip Number 3
Show off your sales experience! Think of examples where you've successfully converted inquiries into sales. Be ready to share these stories in your interview to demonstrate your ability to meet those KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Triton Showers.
We think you need these skills to ace Telephone Advisor in Nuneaton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Telephone Advisor role. Mention how your skills align with our requirements and why you’re excited about joining Triton.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Triton Showers
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Triton Showers and their products. Familiarise yourself with their customer service approach and any recent news about the company. This will show your enthusiasm and commitment to the role.
✨Practice Your Phone Skills
Since this is a Telephone Advisor position, practice your telephone manner. Try role-playing with a friend or family member to simulate answering calls. Focus on being clear, friendly, and professional, as these are key traits they’re looking for.
✨Show Off Your Sales Experience
Be ready to discuss your previous sales experience in detail. Think of specific examples where you successfully converted inquiries into sales. Highlight your ability to meet KPIs and how you prioritised tasks to achieve results.
✨Emphasise Team Spirit
Triton values team players, so be prepared to talk about how you work well in a team. Share examples of how you've collaborated with others to achieve common goals, and express your flexibility and adaptability in different situations.