At a Glance
- Tasks: Service showers in customers' homes and perform safety tests.
- Company: Market leader in the shower industry with a focus on sustainability.
- Benefits: Competitive salary, bonus scheme, 25 days holiday, and company van.
- Other info: Excellent training and development opportunities available.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: Electrical certification and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
This market leading shower company is looking for an experienced Customer Service Engineer ambitious to join their field team. Reporting to the Customer Experience Service Manager, the incoming Customer Service Engineer will be responsible for servicing showers in end users’ homes. Triton Showers are proud to have been honoured with a King’s Award for Enterprise in recognition of its outstanding commitment to Sustainable Development, which places sustainability at the heart of its long-term business strategy and Net Zero ambition. This is a fantastic opportunity for someone who has experience in servicing electrical equipment to put their skills to good use with a growing and profitable company.
Key Responsibilities:
- Carry out repairs on customers’ premises to the full range of company products.
- Perform required safety tests on all installations in line with current Customer Service testing practices and procedures.
- Location of site visits will be in the South East (ME, CT, DA, BR).
- Carry out repairs to a standard that ensures product is safe and fit for purpose in line with current Customer Service guidelines.
- Conduct all repairs within allocated timescales whilst maintaining professional standards of workmanship.
The Company
This dynamic, fast-paced market leader in the shower industry celebrated their 50th anniversary in 2025 and has established themselves as a member of the Made in Britain scheme, celebrating British manufacturing. The business is extremely employee-focused, committed to the training and development of their employees, regularly reviewing each individual’s needs and requirements to assist with their progression. For a self-motivated Customer Service Engineer, this is the perfect opportunity to take the next step in your career in an established company that really looks after its staff.
Benefits:
- Excellent training and development
- Competitive salary + bonus scheme
- 25 days’ holiday and contributory pension scheme
- Company van (available for private use subject to paying appropriate tax)
The Person
Key skills and qualities of a Customer Service Engineer:
- A ‘can do’ and flexible attitude is essential
- Professional attitude respecting people and property at all times
- C&G, NVQ, 17th or 18th edition or equivalent electrical certification - full product training will be provided, however possession of electrical qualifications is essential
- Knowledge of domestic plumbing would be a distinct advantage
- Eligibility to work within the UK
- A full UK driving licence is essential
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please e-mail your CV and salary expectations to.
Service Engineer - South East in London employer: Triton Showers
Triton Showers is an exceptional employer, renowned for its commitment to employee development and sustainability. With a strong focus on training and progression, employees are empowered to grow within a supportive work culture that values their contributions. Located in the South East, this dynamic company offers competitive salaries, generous holiday allowances, and the unique advantage of a company van for personal use, making it an ideal place for ambitious Customer Service Engineers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - South East in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Triton Showers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Triton Showers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Engineer - South East in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Triton Showers:Your cover letter is your chance to shine! Tell us why you want to work at Triton Showers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Triton Showers!
How to prepare for a job interview at Triton Showers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
