At a Glance
- Tasks: Design and deliver engaging training programmes to enhance customer experience skills.
- Company: Join Triton Showers, a leader in outstanding customer experiences.
- Benefits: Make a real impact while developing your career in a supportive environment.
- Other info: Opportunity to influence growth and create a high-performing team.
- Why this job: Shape the future of our CX teams and help colleagues reach their potential.
- Qualifications: Experience in training and a passion for developing others.
Help Us Develop the Best CX Team in the Industry. At Triton Showers, we're passionate about delivering outstanding customer experiences. We're looking for a talented and enthusiastic CX Training & Development Lead to help shape the future capability of our Customer Experience teams through training, coaching and continuous development. Based at our Head Office in Nuneaton, this is a fantastic opportunity to make a real impact on both colleague growth and customer outcomes.
About the Role
As our CX Training & Development Lead, you'll be responsible for creating and delivering learning programmes that develop the skills, confidence and performance of our Customer Experience teams. You'll work closely with leaders and colleagues to identify development needs, design engaging learning solutions and embed a culture of continuous improvement across the function. This role is ideal for someone who is passionate about developing people, enjoys coaching others and believes that small improvements every day can deliver significant long-term results.
What You'll Be Doing
- Designing and delivering engaging training and development programmes
- Managing onboarding and induction programmes for new colleagues
- Creating and maintaining development plans, skills matrices and learning resources
- Identifying capability gaps and implementing targeted development activities
- Providing coaching and feedback to support colleague growth and performance
- Working with leaders to support internal progression
- Promoting a culture of continuous learning, accountability and improvement
What We're Looking For
- Has experience in training or learning and development
- Is passionate about helping people succeed and reach their potential
- Can confidently facilitate training sessions and workshops
- Builds strong relationships and communicates effectively at all levels
- Can translate learning into measurable improvements in performance and capability
- Shares our values of Care, Courage, Connection and Common Sense
Why Join Triton?
You'll have the opportunity to influence the development of our people, support future talent and play a key role in creating a high-performing Customer Experience function. This is a rewarding role for someone who wants to leave a lasting impact on both colleagues and customers.
Please apply online.
CX Training & Development Lead in Attleborough employer: Triton Showers
Triton is an exceptional employer that prioritises the growth and development of its employees, particularly through its Apprentice Design Engineer programme in Nuneaton. With a strong focus on nurturing talent from within, Triton offers comprehensive training, competitive salaries, and a supportive work culture that encourages innovation and collaboration. Employees benefit from excellent working conditions, generous holiday allowances, and opportunities for professional advancement, making it a rewarding place to build a career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land CX Training & Development Lead in Attleborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Triton Showers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Triton Showers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CX Training & Development Lead in Attleborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Triton Showers:Your cover letter is your chance to shine! Tell us why you want to work at Triton Showers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Triton Showers!
How to prepare for a job interview at Triton Showers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
