Associate Application Support Analyst

About Triton: Triton is very proud to be the UK’s market and brand leader in Showers. At Triton, our vision is to be the first name in showers and water heating, inspiring everyone to use water and energy efficiently and enjoyably, with products to suit all budgets. We make showers. That’s nothing world changing, but we’re trying to do our bit. An electric shower will help save water, save energy and save you money. Meaning households in the UK can enjoy every wash with a cleaner conscience.

About the Role: We have an exciting opportunity for an Associate Application Support Analyst to join our IT team and help maintain the efficient operation of Triton’s business applications. This role is centred on providing first and second-line support for key business systems, including Salesforce, SharePoint, our EDI platform, and RingCentral telephony. You will ensure user issues are resolved promptly with minimal disruption to business operations, helping to keep our core systems running smoothly.

Reporting to the IT Business Systems Manager, you will work closely with the IT Business Systems Team and stakeholders across the business. You will assist with evaluating and implementing change requests or minor improvements to existing systems, making sure any modifications are properly tested and documented. The role also involves contributing to ongoing projects and initiatives, and diligently documenting support processes and issue resolutions to aid knowledge sharing and consistency of service.

The core responsibilities of the role are:

• Act as the first point of contact for support queries on key business systems.
• Log, investigate, and resolve tickets via the IT Helpdesk, escalating complex issues as needed.
• Support change requests and minor system enhancements, including configuration updates and testing.
• Monitor application performance and assist with routine updates or patches.
• Maintain clear documentation of support processes, solutions, and system changes.
• Collaborate with the IT Business Systems Team and IT Operations Team to ensure consistent and seamless IT support.

The successful candidate will have:

• A degree (or BTEC equivalent) in a relevant field, or comparable on-the-job experience in IT.
• Basic knowledge of business systems and CRM-based solutions, with exposure to IT services and support practices.
• Familiarity with Microsoft 365 applications and general IT support processes.
• Strong problem-solving skills and a logical, practical approach to challenges.
• The ability to communicate effectively with different audiences, adapting your style as appropriate.
• Excellent organisational skills with the ability to manage complex workloads and see tasks through to completion (a “completer-finisher” mentality).
• A positive, enthusiastic, and self-motivated attitude, with the ability to work well both independently and as part of a team.

It would be advantageous for candidates to have experience:

• Undertaking an internship, industrial placement, or similar hands-on experience in an IT support or helpdesk role.
• Working within a manufacturing or operational setting, or supporting users in such an environment.
• Using or supporting any of the specific systems mentioned above (Salesforce, SharePoint, EDI, telephony systems).
• Exposure to basic programming or scripting, such as SQL or PowerShell, and an understanding of how these can be used in an IT support context.
• Participating in project teams or having some experience with project coordination (for example, during university projects or previous work experience).
• Handling customer-facing responsibilities (technical or non-technical) that demonstrate strong communication and service skills.

Full training and support will be given to the successful candidate. The working week will be 35¼ hours based on 9.00 am - 5.00 pm from Monday to Thursday and 9.00 am – 4.00 pm on Fridays. The role is based at Triton’s Head Office in Nuneaton; therefore the successful candidate will need to live within commutable distance. Applications for Hybrid Working can be made following successful completion of probationary period.

Triton is an equal opportunities employer and offers a competitive salary together with 25 days annual leave plus bank holidays, generous contributory pension scheme, option to buy shares in our parent company Norcros, Health Cash Plan, and more. If you are eager to progress your career and confident of your ability, come and grow with us, the UK’s market, and brand leader in Showers.