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- Tasks: Lead the planning of electric vehicle service operations and optimise resource use.
- Company: Join a forward-thinking company dedicated to sustainable technology and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the electric vehicle industry while enhancing customer satisfaction.
- Qualifications: Experience in field service management and a passion for electric vehicles.
- Other info: Be part of a dynamic team driving sustainability in the automotive sector.
The predicted salary is between 36000 - 60000 £ per year.
Location: United Kingdom
Job Type: Full-time – Hybrid 3-4 days office; 1-2 days home each week
Experience Level: Associate
Job Summary: As the EV Field Service Planning Lead, you will play a crucial role in the efficient management of our electric vehicle service operations. You will oversee the scheduling and planning of field service activities to ensure optimal resource utilization, timely response to service requests, and high levels of customer satisfaction. This position requires a proactive individual with a strong understanding of electric vehicle technology and excellent organizational skills.
Key Responsibilities:
- Develop and implement effective field service planning strategies to optimize operational efficiency.
- Coordinate with field service technicians to schedule work assignments based on priority, travel time, and skill set.
- Monitor and analyze service metrics to identify areas for improvement and implement necessary changes.
- Liaise with customers to understand their service needs and provide timely updates regarding service delivery.
- Manage inventory of tools and parts required for field service operations to ensure technicians are fully equipped.
- Collaborate with cross-functional teams, including sales, technical support, and customer service, to enhance the overall service delivery process.
- Prepare reports and analytics related to service requests, technician performance, and customer feedback to drive continuous improvement.
- Stay current with electric vehicle advancements and service best practices to ensure the deployment of cutting-edge solutions.
Skills and Qualifications:
- Associate degree in a related field (Business Administration, Engineering, or similar) is preferred; a bachelor’s degree is a plus.
- Previous experience in field service management or operations planning within the automotive or technology industries.
- Strong understanding of electric vehicle technology and common industry practices.
- Excellent organizational and time management skills, with the ability to manage multiple tasks under tight deadlines.
- Proficient in using field service management software and tools.
- Strong interpersonal and communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
- Analytical mindset with problem-solving capabilities to address service challenges proactively.
- Ability to work independently and as part of a team in a fast-paced environment.
Desired Attributes:
- Passion for sustainable technology and electric vehicles.
- Customer-focused attitude with a commitment to delivering high-quality service.
- Adaptability to changing environments and requirements.
Join our dynamic team and contribute to the growth of electric vehicle services that promote sustainability and innovation within the automotive industry!
EV Field Service Planning Lead in Coventry employer: Tritium
Contact Detail:
Tritium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Field Service Planning Lead in Coventry
✨Tip Number 1
Network like a pro! Reach out to folks in the electric vehicle industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in field service management and electric vehicle technology. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to get comfortable discussing your qualifications and how they align with the EV Field Service Planning Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace EV Field Service Planning Lead in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EV Field Service Planning Lead role. Highlight your experience in field service management and any relevant skills that match the job description. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about electric vehicles and how your skills can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, make sure to provide examples of how you've successfully managed multiple tasks or projects in the past. We want to know how you keep everything running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Tritium
✨Know Your EV Stuff
Make sure you brush up on your knowledge of electric vehicle technology. Understand the latest advancements and common industry practices, as this will show your passion for the field and help you engage in meaningful conversations during the interview.
✨Show Off Your Organisational Skills
Prepare examples that highlight your organisational and time management skills. Think about times when you successfully managed multiple tasks or projects under tight deadlines, as this is crucial for the role of EV Field Service Planning Lead.
✨Be Ready to Discuss Metrics
Since monitoring and analysing service metrics is part of the job, be prepared to discuss how you've used data to drive improvements in previous roles. Bring specific examples of how you identified areas for improvement and implemented changes.
✨Engage with Customer Focus
Demonstrate your customer-focused attitude by sharing experiences where you went above and beyond to meet customer needs. This will show that you understand the importance of high-quality service and are committed to enhancing customer satisfaction.
