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For Companies At a Glance
- Tasks: Enhance customer relationships and provide first-time resolutions in a dynamic energy consultancy.
- Company: Fast-growing energy consultancy with a focus on client satisfaction.
- Benefits: Private health insurance, generous holiday allowances, and early finishes on Fridays.
- Why this job: Join a supportive team and enjoy work-life balance with no evenings or weekends.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Exciting opportunity for career growth in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
A fast-growing energy consultancy is seeking an experienced Client Service Account Manager in Jarrow. The successful candidate will be key in enhancing customer relationships, providing first-time resolutions, and maintaining accurate records. This role offers no evenings, no weekends, and an early finish on Fridays.
The ideal applicant will possess strong communication skills and experience in customer service, alongside benefits such as private health insurance and generous holiday allowances.
Client Service & Upsell Specialist (Onsite – Jarrow) employer: Tritility
Contact Detail:
Tritility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service & Upsell Specialist (Onsite – Jarrow)
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about enhancing customer relationships, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Service & Upsell Specialist (Onsite – Jarrow)
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to highlight your experience in customer service. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Tailor Your Application: Take a moment to customise your application for the Client Service & Upsell Specialist position. Mention specific experiences that relate to enhancing customer relationships and providing first-time resolutions, as these are crucial for us.
Be Honest About Your Experience: We value authenticity! If you have relevant experience, don’t hesitate to share it. If you're new to the field, focus on transferable skills and your eagerness to learn and grow with us.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Tritility
✨Know Your Stuff
Before the interview, make sure you understand the energy consultancy sector and the specific services they offer. Brush up on your knowledge about customer service best practices, as this role is all about enhancing customer relationships.
✨Showcase Your Communication Skills
Since strong communication skills are a must for this position, prepare examples from your past experiences where you successfully resolved customer issues. Practise articulating these scenarios clearly and confidently.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific client situations. Think of a few scenarios where you provided first-time resolutions or improved customer satisfaction, and be ready to discuss them in detail.
✨Highlight Your Organisational Skills
This role requires maintaining accurate records, so be prepared to talk about how you stay organised. Share any tools or methods you use to keep track of client interactions and ensure nothing falls through the cracks.
