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For Companies At a Glance
- Tasks: Build strong client relationships and ensure top-notch customer service.
- Company: Join Tritility, a fast-growing energy consultancy with a people-first approach.
- Benefits: Enjoy a competitive salary, generous leave, private health insurance, and gym membership.
- Why this job: Be the heart of our team, making a real difference for clients every day.
- Qualifications: 12 months of customer service experience and great communication skills required.
- Other info: No evenings or weekends, plus early finishes on Fridays!
The predicted salary is between 28000 - 39200 ÂŁ per year.
We’re an award‑winning employer with an exciting opening for an experienced Client Service Account Manager to join our fast‑growing company that puts people first.
What’s in it for you
- Competitive salary ÂŁ28,000
- Up to 23 days annual leave + Bank Holidays
- Gifted annual leave over the festive period.
- Private Health Insurance including Optical and Dental cover
- Fully funded gym membership
- Fully expensed social events including nights out and corporate hospitality.
- Work anniversary/Birthday gifts
- Weekly recognition
- Dress down Fridays, with 3pm early finish!
- FREE secure parking
About Us
We are Tritility, a growing business‑energy and water consultancy based in the North East, working with the UK’s leading energy suppliers to help organisations reduce their utility costs and environmental impact. Founded in 2019, we have grown from a team of two founders to over 130 employees.
The Role
As a Client Service Account Manager, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.
Responsibilities
- Provide first‑time resolution by building sustainable relationships with clients
- Upsell our products and services
- Handle and resolve client complaints
- With 100% accuracy, keep excellent records of client interactions within the CRM
- Communicate and coordinate with other internal departments to resolve client issues
- With 100% accuracy, maintain your client diary
- Adhere to all company and regulatory policies and processes
- Ensure set KPIs and SLAs are exceeded
The role will be based onsite at our Jarrow office (NE32 3DP) with standard working hours of Monday‑Thursday: 8:30am‑5:00pm and Friday: 9:00am‑3:00pm. Yes, you read that right, no evenings, no weekends and an early finish on a Friday!
Qualifications
- Minimum of 12 months’ experience as a Client/Customer Service Account Manager
- Experience in using Microsoft Office products, particularly Word and Excel
- Excellent verbal and written communication skills
- Outstanding interpersonal abilities
- Experience in cross‑selling and up‑selling when dealing with customers
- Energy experience is not essential but would be an advantage
Recruitment
We are dedicated to building a diverse, inclusive and authentic workplace. If your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for this or other roles.
Client Service Account Manager employer: Tritility
Contact Detail:
Tritility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Service Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Tritility and its values. Understand their approach to client service and think of examples from your past experience that align with their mission. This will show them you're genuinely interested and a great fit!
✨Tip Number 3
Practice your communication skills! As a Client Service Account Manager, you'll need to build relationships and resolve issues. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Tritility. Let's get you that dream job!
We think you need these skills to ace Client Service Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Service Account Manager role. Highlight your experience in customer service and any relevant achievements that show how you can bring value to Tritility.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission at Tritility. Keep it friendly and professional!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and ensure your points are easy to follow. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tritility
✨Know Your Stuff
Before the interview, make sure you understand Tritility's mission and values. Familiarise yourself with their services and how they help clients reduce utility costs. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Client Service Account Manager, communication is key. Prepare examples of how you've successfully resolved client issues or built strong relationships in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Ready to Discuss KPIs
Since the role involves exceeding KPIs and SLAs, be prepared to discuss how you've met or surpassed targets in previous roles. Bring specific metrics or achievements to the table to demonstrate your capability in driving results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
