At a Glance
- Tasks: Be the heart of our team, ensuring clients receive top-notch service and support.
- Company: Join Tritility, a fast-growing energy consultancy that values its people.
- Benefits: Enjoy a competitive salary, generous leave, private health insurance, and gym membership.
- Other info: No evenings or weekends, plus early finishes on Fridays!
- Why this job: Make a real impact by helping clients while enjoying a supportive work environment.
- Qualifications: 12 months of customer service experience and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Want to join a fast-growing company that puts people first?
We’re an award-winning employer with an exciting opening for an experienced Client Service Account Manager to join our team.
What’s in it for you?
We are committed to making sure our employees reap rewards of commitment and great performance.
You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.
We offer comprehensive training as well as development and career progression opportunities.
As a Client Service Account Manager, you can also look forward to benefits include the following:
- Competitive salary £28,000
- Up to 23 days annual leave + Bank Holidays
- Gifted annual leave over the festive period.
- Private Health Insurance including Optical and Dental cover
- Fully funded gym membership
- Fully expensed social events including nights out and corporate hospitality.
- Work anniversary/Birthday gifts
- Weekly recognition
• Dress down Fridays, with 3pm early finish!
- FREE secure parking
About us
We are Tritility, a growing business energy and water consultancy based in the North East- working with the UK’s leading energy suppliers, we help organisations to reduce their utility costs and reduce their environmental impact.
Founded in 2019, in six years we have grown from a team of two founders to over 130+ employees.
About the role
As a Client Service Account Manager, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.
You will
- Provide first time resolution by building sustainable relationships with your clients
- Upsell our products and services
- Handle and resolve client complaints
- With 100% accuracy, keep excellent records of client interactions within the CRM
- Communicate and co ordinate with other internal departments to resolve client issues
- With 100% accuracy, maintain your client diary
- Adhere to all company and regulatory policies and processes
- Ensure set KPIs and SLAs are exceeded
The role will be based onsite at our Jarrow office (NE32 3DP) with our standard working hours of Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm.
Yes, you read that right, no evenings, no weekends and an early finish on a Friday!
Your experience
This position would suit a Client/Customer Service Account Manager with a minimum of 12 months’ experience in a similar role and would be a perfect fit for someone who has:
- Experience in using Microsoft Office products in particular Microsoft Word and Excel.
- Excellent verbal and written communication skills.
- Outstanding interpersonal abilities.
- Experience in cross-selling and up-selling when dealing with customers, ideally you will have experience in identifying and developing further opportunities with our customers.
- Energy experience is not essential but would be an advantage.
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but if your experience doesn’t align perfectly, we encourage you to apply.
You may be just the right candidate for this or other roles.
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Client Service Account Manager in Jarrow employer: Tritility
At Tritility, we pride ourselves on being an award-winning employer that prioritises our people. As a Client Service Account Manager, you'll thrive in a supportive and progressive environment, enjoying competitive benefits such as private health insurance, generous annual leave, and fully funded gym memberships. With a strong focus on employee development and recognition, we offer a unique opportunity to grow your career while making a meaningful impact in the energy consultancy sector from our vibrant Jarrow office.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Account Manager in Jarrow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tritility. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tritility before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Account Manager in Jarrow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tritility:Your cover letter is your chance to shine! Tell us why you want to work at Tritility specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tritility!
How to prepare for a job interview at Tritility
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
