At a Glance
- Tasks: Support vital safety programmes and manage information across various safety sectors.
- Company: Join a dedicated team focused on customer and building safety.
- Benefits: Gain valuable experience, develop skills, and contribute to community safety.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in ensuring safety for customers and buildings.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication abilities.
We're looking for two Customer Safety Administrators to join the Customer Safety team and provide essential administrative support across Fire Safety, Asbestos, Lifting and Water Safety. You'll play a key role in supporting the delivery of Customer Safety programmes, coordinating appointments, managing information, monitoring workstreams and producing accurate reports. You'll work closely with internal teams, contractors, customers and other stakeholders to make sure safety programmes are delivered effectively and on time.
Key responsibilities
- Provide effective administrative support to enable the delivery of Customer Safety programmes across Fire Safety, Asbestos, Lifting and Water Safety.
- Coordinate access appointments for Customer Safety programmes and risk assessments.
- Manage and prioritise customer and colleague contacts relating to Customer and Building Safety, including emails, internal requests and telephone enquiries.
- Review digital workstreams, identifying priorities and escalating issues to the Customer Safety team where required.
- Support annual programmes of work and recommendations arising from risk assessments, including allocating work, raising jobs and purchase orders, and communicating with internal and external customers.
- Produce regular assurance reports to support Customer Safety delivery activities and KPI monitoring.
- Collect, input and maintain accurate information within management systems, working with teams and stakeholders to ensure records are complete and up to date.
- Support mandatory and best-practice compliance requirements across the housing sector.
- Help promote the importance of Customer and Building Safety across the organisation and through customer-facing campaigns.
What we're looking for
- Have a strong administrative background and can work confidently both independently and as part of a team.
- Have excellent IT skills and practical experience using Microsoft applications and internal management systems.
- Have exceptional interpersonal skills and a proactive, enthusiastic and self-motivated approach.
- Have excellent communication skills and enjoy working collaboratively with a wide range of people.
- Are comfortable working in a rapidly changing environment and managing competing priorities.
- Can work effectively under pressure while maintaining a high standard of accuracy and customer service.
- Have excellent troubleshooting and problem-solving skills.
- Are confident handling information, maintaining accurate records and producing reports.
- Take pride in delivering an outstanding service to colleagues and the teams you support.
- Understand the importance of Customer and Building Safety and the role effective administration plays in supporting compliance.
For more information or to apply, please submit your Cv or contact Harvey Baker on (phone number removed).
Customer Safety Administrator in Bracknell employer: Tristone Nash
Join our dedicated team as a Multi-Trade Operative in Bracknell, where you will play a vital role in transforming empty homes into welcoming spaces for new occupants. We pride ourselves on fostering a supportive work culture that values professional growth, offering training opportunities and a company van to ensure you can perform your duties effectively. With a commitment to high standards of workmanship and customer service, you'll find meaningful work that truly makes a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Safety Administrator in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tristone Nash. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tristone Nash before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Safety Administrator in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tristone Nash:Your cover letter is your chance to shine! Tell us why you want to work at Tristone Nash specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tristone Nash!
How to prepare for a job interview at Tristone Nash
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
