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- Tasks: Provide 1st line IT support and troubleshoot issues for business clients.
- Company: Join Tristar Tech Solutions, a dynamic Managed Service Provider.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Why this job: Perfect for tech enthusiasts eager to solve problems and learn in a fast-paced environment.
- Qualifications: 1-2 years in IT support and a full UK driving licence required.
- Other info: Enjoy a hybrid working model after onboarding with no on-call duties.
The predicted salary is between 21000 - 29000 £ per year.
Tristar Tech Solutions is hiring a 1st Line Support Engineer / IT Support Technician to join our Managed Service Provider (MSP) support team. This role is ideal for someone early in their IT career who enjoys problem-solving, working directly with users, and learning through real-world experience across a variety of client environments.
About the Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our business clients, providing remote and on-site IT support. You will work in a busy service desk environment, handling support tickets, resolving common IT issues, and escalating where appropriate. No two days are the same — this role suits someone who enjoys variety, pace, and continuous learning, rather than routine or repetitive work.
Working Hours: Monday–Friday, 09:00–17:30
Salary: £25,000 per annum
What You’ll Be Doing
- Providing 1st line IT support via phone, email, and ticketing system
- Logging, managing, and resolving support tickets within agreed processes
- Supporting Windows 10 and Windows 11 end users
- Troubleshooting Microsoft 365 issues (Outlook, Teams, OneDrive)
- Assisting with basic user and access tasks
- Diagnosing hardware, laptop, PC, printer, and connectivity issues
- Deploying and setting up PCs, laptops, and peripherals
- Attending client site visits when required (role is primarily desk-based)
- Working closely with senior engineers and adapting to different client environments
What We’re Looking For
- 1–2 years’ experience in an IT support, service desk, or helpdesk role
- Hands-on experience supporting Windows and Microsoft 365 users
- Experience working with ticketing or PSA systems
- Confident communicating with non-technical users
- Full UK driving licence and access to your own vehicle
- Right to work in the UK
Nice to have:
- Experience working for a Managed Service Provider (MSP)
- Exposure to supporting multiple clients or departments
Working Pattern
- Office-based initially
- Hybrid working available after onboarding
- No on-call work required
Learning & Development
You will gain hands-on experience across a wide range of client systems and environments, supported by senior engineers. Regular performance reviews provide feedback and support your development as you progress in your IT career.
We will not respond to LinkedIn DMs regarding this role. All applications must be submitted via the application link provided. If you do not receive a response by the end of February, please assume your application has not been successful on this occasion. This helps us ensure a fair and structured hiring process for all applicants.
1st Line Support Engineer / IT Support Technician (MSP) in Welwyn Garden City employer: Tristar Tech Solutions
Contact Detail:
Tristar Tech Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer / IT Support Technician (MSP) in Welwyn Garden City
✨Tip Number 1
Get to know the company before your interview! Research Tristar Tech Solutions, their values, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common IT support scenarios! Think about how you'd troubleshoot issues with Windows 10 or Microsoft 365. Being able to demonstrate your problem-solving skills during the interview can really set you apart from other candidates.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers! Asking about the team dynamics or the types of clients you'll be working with shows that you're engaged and ready to dive into the role. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about landing this role with us at Tristar Tech Solutions.
We think you need these skills to ace 1st Line Support Engineer / IT Support Technician (MSP) in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Windows and Microsoft 365 in your application. We want to see how you've tackled IT support issues before, so don’t hold back on sharing specific examples!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention your problem-solving skills and any experience working in a busy service desk environment. We love seeing candidates who really understand what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for IT support shines through!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tristar Tech Solutions
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10, Windows 11, and Microsoft 365. Be ready to discuss common issues users face with these systems, as well as how you would troubleshoot them. This shows you're not just familiar with the tech but can also communicate solutions effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved IT issues. Whether it's a tricky printer problem or a software glitch, having specific scenarios ready will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Practice Your Communication
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can convey your ideas clearly and confidently, making it easier for clients to understand.
✨Be Ready for Real-World Scenarios
Expect situational questions that might mimic real-life support tickets. Think about how you would handle various scenarios, such as prioritising urgent requests or managing multiple tickets at once. This will show your potential employer that you're prepared for the fast-paced environment of an MSP.
