AI & Automation Specialist

Overview

Join Triptease – Where Travel Tech Meets Impact. At Triptease, we\’re building technology that helps hotels thrive in a digital world dominated by Online Travel Agents. Our products empower hotels to increase direct bookings, regain profitability, and build closer relationships with their guests. Already helping generate over £1 billion in direct revenue annually, we\’re scaling fast across 100+ countries with offices in London, New York, Barcelona, and Singapore. It\’s a fantastic time to join us as we grow our impact and expand our engineering teams.

About the Role

We\’re hunting for someone who gets genuinely excited about making marketing magic happen through automation and AI. Not the \”set it and forget it\” kind of automation—we\’re talking about the creative, problem-solving, \”I wonder if we could…\” kind of approach.

You\’ll be joining our demand generation team in marketing as our AI & Automation Specialist. Think of yourself as part builder, part strategist, part creative thinker. You\’ll design automations that don\’t just save time—they unlock entirely new ways of working. And here\’s the thing: you won\’t be stuck in a silo. You\’ll be working across teams, understanding real pain points, and building solutions that actually make people’s lives easier.

Why This Role Rocks

Autonomy to experiment and innovate. You won\’t be maintaining someone else\’s automations—you\’ll be building the future of how we work. You\’ll get to play with cutting-edge AI tools, solve interesting problems, and see the direct impact of your work across the entire go-to-market team.

If you\’re the kind of person who lights up when talking about a clever workflow you built, who genuinely cares about making things better for people, and who\’s ready to show us what you can do—let\’s talk.

What You\’ll Be Doing

• Building Automations That Matter: You\’ll use tools like Make.com, Gumloop, and n8n to create workflows that power our campaigns, events, and product marketing. But you won\’t just be following a playbook—you\’ll be writing it. We want someone who can dream up clever solutions to problems we haven\’t even realized we have yet.
• Understanding What People Actually Need: Whether it\’s our customers, our sales team, or your marketing colleagues, you\’ll have a knack for quickly getting to the heart of what\’s frustrating them or slowing them down. Then you\’ll build automations that solve those problems. No hospitality industry experience needed—just genuine curiosity about people and their challenges.
• Making Data Work for Us: You\’ll create workflows that capture data, clean it up, enrich it, and turn it into insights we can actually act on. Think of it as connecting the dots between what\’s happening and what we should do about it.
• Getting Personal at Scale: Use AI to create personalized customer experiences that feel human, not robotic. Smart email sequences, dynamic landing pages, content that adapts to who\’s reading it—that\’s your playground.
• Being the AI Champion: Stay ahead of the curve on AI tools and trends, test new tech, and help the rest of the team get comfortable using these tools in their daily work. You\’ll create playbooks, run workshops, and generally make everyone around you smarter about automation.
• Collaborating Like a Pro: Work hand-in-hand with Product Marketing, Events, RevOps, Sales, and Sales Enablement teams. You\’ll be the bridge between \”wouldn\’t it be cool if…\” and \”look what we just launched.\”
• Keeping Things Running Smoothly: Build automated quality checks that catch mistakes before campaigns go live, and set up smart alerts that flag issues before they become problems.
• Sharing the Knowledge: Document your wins, your learnings, and your \”here\’s what didn’t work\” moments. Help the whole team level up their automation game.

Requirements

What You\’ll Bring

• 1-3 Years of Getting Stuff Done: You\’ve spent time in marketing operations, demand generation, or a similar role where you\’ve actually built automation solutions that people use. You can point to specific examples and say \”I built that.\”
• Hands-On Technical Chops: You\’re comfortable in platforms like Make.com, Gumloop, or n8n, and you can write a bit of code (JavaScript, Python, or similar) when you need to customize things. You\’re not a developer, but you\’re not afraid of getting technical.
• Show Us Your Greatest Hits: Come ready to walk us through some of the best automations you\’ve built. Show us the problem you were solving, how you approached it, and what the impact was. Bonus points if you can show us something creative or unexpected.
• Ideas That Pop: You\’re bursting with ideas about how to do things better, faster, or more creatively. You see a manual process and immediately think \”there\’s got to be a better way.\” Share examples of times when your ideas led to real improvements.
• Customer Empathy in Your DNA: You have a natural ability to understand what\’s frustrating people and what they actually need (even when they can\’t articulate it themselves). You can quickly grasp pain points and translate them into automation or marketing solutions. Show us examples of when you\’ve done this before—whether external customers or internal teams.
• Marketing Tech Fluency: You know your way around platforms like HubSpot, Salesforce, or Marketo. You understand how data flows through these systems and how campaigns actually work.
• A Love for Solving Puzzles: You\’re analytical and creative in equal measure. You can structure complex data flows and also come up with innovative solutions to gnarly problems.
• Always Learning: You\’re the kind of person who\’s always tinkering with new tools, reading about emerging tech, and figuring out how to apply it. You don\’t wait for someone to teach you—you teach yourself.
• The Right Energy: You\’re entrepreneurial, curious, and excited about pushing boundaries. You thrive in environments where you can experiment, fail fast, learn, and try again. You bring positive energy and make the people around you better.

Benefits

Perks & Benefits

What we offer:

Our start-up culture means everyone\’s contribution really matters. It\’s an inclusive, outcome-orientated and fun place to work.

• We like to offer all our employees a stake in our success which is why we offer share options.
• 25 days paid vacation (increasing with tenure)
• Pension Scheme: Salary exchange pension scheme (min. 5% employee + 4% employer contribution)
• Work from anywhere: 4 weeks abroad annually (within a ±3 hour time zone)
• Monthly wellness budget – use it for gym, therapy, massages, or whatever keeps you at your best
• Yearly learning allowance – invest in your growth!
• Sabbaticals (from Year 3): Take time off for personal pursuits
• Enhanced maternity & paternity leave
• Life event leave & Make a difference Leave
• Whatever equipment helps you get your job done.
• Plus more beneftis and fun events for Tripteasers – the entire company has just returned from Madrid this September for a global retreat.

Something important to you that\’s not on this list? Talk to us!

No external agency support required for this role.

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