Life Rooms Receptionist Walton

The Life Rooms is one of Mersey Care NHS Foundation Trust's innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through learning, social prescribing, and community. This model enables people to become more activated in their own health; it operates within a social approach that focuses on prevention and the enabling of community and community assets to encourage system change.

This is a permanent position based in Life Rooms Walton. The successful candidate will join an enthusiastic, innovative, and motivated service and team dedicated to providing high-quality services through a social model of health.

The post holder will provide reception and administrative duties to ensure the smooth day-to-day running of the work environment and will work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales, and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce costs as we do so.

The main responsibilities include:

• Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
• Answering telephone calls using the switchboard system, receive and process incoming and outgoing telephone calls, taking messages and responding appropriately to maintain effective communication channels.
• Sorting and distribution of mail to all departments.
• Manage and maintain stock levels and ordering supplies.
• Accurately record new and follow-up attendances on the electronic appointment system, updating and revising information where necessary.
• Assisting with the collection of data and statistics to produce standardised computer-generated reports and/or statistical information for managers as and when required.
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
• Participate in meetings as required.
• Ensure a professional approach to work maintaining confidentiality throughout.
• Monitor security within the building.
• Ensure reception and waiting areas are kept clean, tidy, and safe.
• Report and record sickness, absences, and any incidents or accidents in accordance with Trust Policy.
• Staff may be required to work from other bases within the organisation.
• Provide cover for and undertake duties of absent colleagues as necessary.
• Follow all the policies and procedures of the organisation.