At a Glance
- Tasks: Support the Referral desk in making a positive impact on children and families.
- Company: Join a dedicated team within the Multi-Agency Safeguarding Hub.
- Benefits: Competitive salary, hybrid working, and supportive management.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
As a MASH Referral Officer, your role will be making a positive difference to children, young people and their families in our community.
- You will be required to provide administrative support to the Referral desk which operates within the Multi-Agency Safeguarding Hub (MASH).
- You will be responsible for ensuring that all enquiries (both over the telephone and in person) are answered and dealt with in a personable and impeccable customer service manner.
- Owing to the diversity of the calls that are received, these should be screened and using initiative and discretion, relevant information should be given to the caller directly or decision be made to pass the request to the relevant officer for review and action.
- You will also be expected to maintain constructive relationships with a broad range of internal and external stakeholders.
- This is a fast-paced service, and you will be required to have the experience and stamina to manage your workload under time pressure.
- In return you will receive the support from committed and supportive managers.
- We want to create a workforce that we can be proud of, so to make this happen, we are looking for passionate and committed individuals who can inspire and deliver change all around them.
- To be successful in this role, you will require prior experience of excellent customer service delivery, demonstrable communication skills as well as the ability to plan and prioritise your workload effectively.
Referral Officer MASH(PERM)- Unqualified Social Care employer: Tripod Partners
As a Referral Officer within the Multi-Agency Safeguarding Hub, you will join a dedicated team committed to making a meaningful impact on the lives of children and families in our community. Our hybrid working arrangements promote a healthy work-life balance, while our supportive management fosters an inclusive culture that encourages professional growth and development. With a focus on collaboration and excellence in customer service, we offer a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Referral Officer MASH(PERM)- Unqualified Social Care
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Tripod Partners.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Tripod Partners!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Tripod Partners, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Tripod Partners or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Referral Officer MASH(PERM)- Unqualified Social Care
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Tripod Partners:Before hitting send, make sure to tailor your application specifically to Tripod Partners! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Tripod Partners
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
