At a Glance
- Tasks: Provide vital admin support in a dynamic safeguarding environment, ensuring timely help for children and families.
- Company: Join Tripod Partners, a leader in social work recruitment with a supportive culture.
- Benefits: Earn up to £23ph, enjoy hybrid working, and access professional development opportunities.
- Other info: Enjoy a dedicated consultant and access to a wide range of job opportunities across the UK.
- Why this job: Make a real difference in children's lives while developing your skills in a fast-paced role.
- Qualifications: Experience in admin roles, strong communication skills, and the ability to handle sensitive information.
The predicted salary is between 23 - 23 £ per hour.
MASH Referral Officer needed in Barking, paying up to £23 ph!
Location: Barking & Dagenham
Role: MASH Referral Officer
Rate: £23 per hour
Working Pattern: Hybrid working available
About The Role
We are seeking an organised and customer‑focused MASH Referral Officer to join a busy and dynamic Multi‑Agency Safeguarding Hub (MASH). In this vital role, you will provide administrative support to the MASH Referral Desk, helping to ensure children, young people, and their families receive timely and effective support. As the first point of contact for referrals and enquiries, you will deliver a professional, compassionate, and efficient service, ensuring all calls and requests are handled with discretion, accuracy, and excellent customer care. Working in a fast‑paced safeguarding environment, you will use your initiative to assess enquiries, provide appropriate information where possible, or elevate matters to the relevant professionals for review and action.
Key Responsibilities
- Provide administrative support to the MASH Referral Desk.
- Respond to telephone and face‑to‑face enquiries in a professional and empathetic manner.
- Screen incoming referrals and enquiries, using initiative and discretion to determine the appropriate course of action.
- Accurately record and process information in line with safeguarding procedures.
- Maintain effective communication with internal teams and external partner agencies.
- Support the smooth operation of the MASH by ensuring referrals are managed efficiently and within required timescales.
- Deliver excellent customer service while maintaining confidentiality and professionalism at all times.
About You
We're looking for someone who has:
- Previous experience working within an administrative or business support role, ideally within Children's Services, Social Care, MASH, or a safeguarding environment.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise a demanding workload.
- The ability to remain calm, professional, and accurate when working under pressure.
- Experience handling confidential and sensitive information.
- Strong IT and data entry skills with excellent attention to detail.
- The ability to build positive working relationships with a wide range of internal and external stakeholders.
Benefits
Working with Tripod Partners offers you a number of benefits including:
- Your own dedicated specialist consultant
- Access to the widest variety of social work jobs across 150 authorities and private organizations throughout the UK
- Prompt and reliable payroll
- Free DBS and compliance service
- £500 referral fee
MASH Referral Officer|Barking & Dagenham | Up to £23ph in London employer: Tripod Partners
Tripod Partners is an excellent employer, offering a supportive work culture that prioritises the professional growth of its employees. With a focus on high-quality support in the SEND sector, team members benefit from dedicated consultants, competitive pay rates, and unique perks such as a free DBS service and referral bonuses, making it a rewarding place to advance your career in Devon.
StudySmarter Expert Advice🤫
We think this is how you could land MASH Referral Officer|Barking & Dagenham | Up to £23ph in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Tripod Partners.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Tripod Partners!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Tripod Partners, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Tripod Partners or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace MASH Referral Officer|Barking & Dagenham | Up to £23ph in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Tripod Partners:Before hitting send, make sure to tailor your application specifically to Tripod Partners! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Tripod Partners
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
