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For Companies At a Glance
- Tasks: Be the first point of contact for residents needing Adult Social Care support.
- Company: Join a dedicated team in Barking and Dagenham making a real difference.
- Benefits: Competitive pay, ongoing contract, and opportunities for professional growth.
- Why this job: Make an impact by helping residents access vital support services.
- Qualifications: Experience in Adult Social Care or customer-facing roles is essential.
- Other info: Dynamic role with a focus on community support and collaboration.
The predicted salary is between 20 - 23 £ per hour.
We are currently recruiting a Frontline Officer Plus to join the Adult Care and Support Intake Team in Barking and Dagenham. This is a key frontline role acting as the first point of contact for residents requiring support from Adult Social Care, ensuring timely, person-centred responses and early intervention.
The Role
Working within an integrated, multi-disciplinary team, you will undertake initial assessments, pre-screening and signposting to ensure residents receive the right support at the earliest opportunity. You will have a broad understanding of Adult Social Care services and relevant legislation, including the Care Act 2014.
Key Responsibilities
- Act as the first point of contact for residents accessing Adult Social Care
- Undertake initial assessments, pre-screening and first contact resolution of enquiries
- Provide clear information, advice and signposting to appropriate services
- Embed early intervention, prevention and self-directed support approaches
- Accurately record contacts and actions on multiple IT systems
- Identify and escalate complex or specialist cases appropriately
- Take ownership of customer outcomes and follow up to ensure timely resolution
- Build trusted relationships with residents, colleagues and partner organisations
- Promote preventative and community-based services across the borough
- Work collaboratively across Adult Social Care and wider Council services
- Support service development through sharing knowledge and best practice
Supporting Others
- Share knowledge and support the development of colleagues
- Act as a role model for professional, cultural and behavioural standards
- Appropriately challenge poor practice in line with Council values
Governance & Compliance
- Work in line with Equalities and Diversity, Health & Safety and Data Protection policies
- Ensure compliance with all Council policies and procedures
Essential Requirements
- Experience working in Adult Social Care, customer-facing or assessment-based roles
- Working knowledge of the Care Act 2014 and relevant Adult Social Care legislation
- Strong assessment, decision-making and signposting skills
- Excellent customer service and communication skills
- Confident using IT systems and maintaining accurate records
- Ability to manage competing priorities in a fast-paced frontline environment
- Strong partnership-working approach
Frontline Officer - Adult Care and Support Intake Team in Barking employer: Tripod Partners
Contact Detail:
Tripod Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Officer - Adult Care and Support Intake Team in Barking
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care field, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to Adult Social Care. Think about your experiences and how they relate to the role of a Frontline Officer. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring examples of your past work in Adult Social Care to the interview. Whether it's handling complex cases or providing excellent customer service, we want to see how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Frontline Officer - Adult Care and Support Intake Team in Barking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Frontline Officer role. Highlight your experience in Adult Social Care and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in assessment, decision-making, and customer service can benefit our Intake Team. Use specific examples to illustrate your points – we love a good story!
Be Person-Centred: Since this role is all about supporting residents, make sure to convey your understanding of person-centred approaches in your application. We’re looking for someone who truly cares about making a difference in people’s lives.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need to make your application shine!
How to prepare for a job interview at Tripod Partners
✨Know Your Stuff
Make sure you brush up on the Care Act 2014 and any relevant legislation. Understanding the ins and outs of Adult Social Care will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service or resolved complex issues. This role is all about being the first point of contact, so demonstrating your ability to handle enquiries effectively is key.
✨Practice Your Assessment Techniques
Since you'll be undertaking initial assessments, it’s a good idea to practice how you would approach these in real scenarios. Think about how you would gather information and make decisions based on what residents need.
✨Emphasise Teamwork
This role involves working within a multi-disciplinary team, so be ready to discuss how you’ve collaborated with others in the past. Highlighting your partnership-working approach will show that you can build trusted relationships with colleagues and residents alike.
