At a Glance
- Tasks: Onboard publishers, troubleshoot integration issues, and optimise advertising strategies.
- Company: Join TripleLift, a leading advertising platform transforming digital marketing.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced start-up culture with a focus on innovation and collaboration.
- Why this job: Be at the forefront of digital advertising and make a real impact.
- Qualifications: 2+ years in ad trafficking, strong troubleshooting skills, and customer service experience.
The predicted salary is between 40000 - 50000 £ per year.
About TripleLift: We are an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.
Overview: The Technical Operations team at TripleLift is the centre of excellence and central owner of publisher-side integrations. TripleLift partners with publishers to monetize their unsold advertising space on their websites and apps. The Technical Operations Manager will be primarily responsible for onboarding TripleLift's publishers, providing support to our Publisher Client Services and Publisher Development teams, owning the troubleshooting process to identify and resolve integration issues and collaborating with our Yield team to analyze integrations and develop strategies to enhance publisher performance. Your daily activities will include liaising with our clients to initiate integrations and resolve technical issues, onboarding publisher's inventory, decisioning on the most impactful publisher setup and providing consultative solutions, submitting design requests for the generation of native placements, running reports and analyzing the data to ensure integrations have launched successfully, enabling demand for TripleLift's native, display and video advertising formats and providing support to Publisher Client Services via an internal ticketing system.
Responsibilities:
- Consult and direct clients on integration best practices
- Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices
- Onboard publisher inventory and activate them for TripleLift's various advertising formats using internal tools
- Diagnose and resolve complex integration issues and escalate to second-line support if required
- Manage and ensure success of publisher integration – monitor performance, launch new accounts, make optimisation suggestions, set up reports, etc.
- Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetisation strategies and techniques
- Manage your workload within the CRM system Salesforce utilizing Salesforce Cases
- Using knowledge of HTML and CSS, resolve publisher placement render issues
- Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process
Education & Requirements:
- At least 2 years experience of Ad Trafficking with knowledge of Google Ad Manager and Google Publisher Tag technologies
- Strong troubleshooting skills, familiarity with Prebid.js
- Experience working for or with a digital publisher or an SSP
- Strong customer service and interpersonal skills
- Extremely strong and demonstrable work ethic
- Ability to work individually and collaboratively to drive business forward
- Excellent administrative skills and attention to detail
- Ability to work quickly and independently with minimal oversight
- Ability to work under pressure and multitask in a fast-paced start-up environment
- Ability to accept feedback and constructive critique positively
- Strives for continued learning opportunities
Additional & Desirable Skills:
- Experience managing cases within Salesforce
- Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools
- Experience managing and resolving discrepancies
Education Requirement: Bachelor's degree in Business, Marketing or Communications or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.
Experience Requirement: Minimum 2 years of working experience for a publisher/ad tech company.
Technical Operations Manager in London employer: TripleLift
At TripleLift, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Operations Manager, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values your contributions. Located in a vibrant tech hub, we offer unique advantages such as access to cutting-edge technology and the chance to work with leading brands, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching TripleLift and understanding their products. Be ready to discuss how your skills in ad trafficking and troubleshooting can help them enhance publisher performance. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves diagnosing integration issues, think of examples from your past experience where you successfully resolved complex problems. This will show you’re the right fit for the Technical Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at TripleLift.
We think you need these skills to ace Technical Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Operations Manager. Highlight your experience with ad trafficking, troubleshooting, and any relevant tech skills like HTML and CSS. We want to see how your background aligns with what we do at TripleLift!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital advertising and how your skills can help elevate our mission. Be sure to mention specific experiences that relate to onboarding publishers and resolving integration issues.
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled complex integration issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing talent out there!
How to prepare for a job interview at TripleLift
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HTML, CSS, and any relevant ad tech tools like Google Ad Manager. Be ready to discuss how you've used these technologies in past roles, especially in troubleshooting integration issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex integration problems you've solved in the past. Highlight your thought process and the steps you took to resolve these issues, as this will demonstrate your strong troubleshooting skills.
✨Understand the Publisher Perspective
Familiarise yourself with the challenges publishers face when integrating ad tech solutions. This will help you provide consultative solutions during the interview and show that you can empathise with clients' needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific integration challenges or client interactions. Practising these types of questions can help you articulate your approach clearly and confidently.
