Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead VIP operations, enhance player engagement, and drive loyalty for high-value gamers.
- Company: Join Tripledot, a top mobile games company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, hybrid working, free lunch, and professional development opportunities.
- Other info: Be part of a dynamic team with exciting career growth and regular company events.
- Why this job: Make a real impact in the gaming world while connecting with passionate players.
- Qualifications: 5+ years in VIP management or customer lifecycle programs, strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Tripledot is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started.
Key Responsibilities
- Lead VIP operations across the portfolio, managing lifecycle engagement, outreach, and relationship development for high-value players.
- Serve as an advocate for VIP players, ensuring their needs, expectations, and experience are represented across studios, Customer Support, and central teams.
- Drive retention and re-engagement by identifying behaviour patterns, lifecycle triggers, and opportunities to strengthen long-term loyalty.
- Partner with studios to align VIP program design, LiveOps integration, and recognition efforts that reinforce player value.
- Collaborate with Customer Support to maintain elevated service standards, priority queues, and concierge-level support for VIPs.
- Influence measurable revenue growth through improved retention, targeted outreach, and value-based engagement strategies.
- Work closely with the DTC team to ensure DTC features and loyalty systems reflect VIP needs and deliver a consistent, high-value experience.
- Monitor and report VIP KPIs, including retention, revenue, satisfaction, and engagement.
Skills, Knowledge and Expertise
- 5+ years of experience managing VIP, high-value customer, or lifecycle programs for consumer-facing products.
- Strong understanding of retention, loyalty, and value-based engagement for high-spend players.
- Experience operating high-touch or concierge-level programs in partnership with Customer Support and LiveOps teams.
- Familiarity with DTC, loyalty, or alternative payment ecosystems and their impact on player value.
- Analytical mindset with the ability to define and track VIP KPIs tied to retention, engagement, and revenue.
- Strong cross-functional communication skills and comfort operating in a multi-studio environment.
Benefits
- 25 days paid holiday in addition to bank holidays to relax and refresh throughout the year.
- Hybrid Working: We work in the office 3 days a week, Tuesdays and Wednesdays, and a third day of your choice.
- 20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
- Daily Free Lunch: when in the office you get £12 every day to order from JustEat.
- Regular company events and rewards: quarterly on-site and off-site events that celebrate cultural events, our achievements and our team spirit.
- Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
- Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy].
- Life Assurance & Group Income Cover: Financial protection for you and your loved ones.
- Continuous Professional Development: Propel your career with continuous opportunities for professional development.
- Private Medical Cover & Health Cash Plan: Opt-in (P11d benefit) comprehensive private medical cover with Bupa and cash plan with Medicash.
- Dental Cover: Opt-in (P11d benefit).
- Cycle to Work Scheme: Salary sacrifice bike purchase scheme.
- Pension Plan: Qualifying earnings or opt-in 4% contributory match schemes offered.
VIP Manager employer: Tripledot Studios
Contact Detail:
Tripledot Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tripledot on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a VIP Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Tripledot's games and understanding their VIP engagement strategies. Show us that you’re not just passionate about gaming, but also about enhancing player experiences!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the responsibilities of managing VIP operations. We want to hear how you’ve driven retention and loyalty in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace VIP Manager
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let us know how much you love games! Share your experiences and what excites you about the gaming industry. We want to see that spark in your words!
Tailor Your Application: Make sure to customise your CV and cover letter for the VIP Manager role. Highlight your relevant experience in managing high-value customer relationships and any specific achievements that align with our goals at Tripledot.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tripledot Studios
✨Know Your VIPs
Before the interview, dive deep into understanding what makes a VIP player tick. Research Tripledot's top games and their player engagement strategies. Being able to discuss specific examples of how you would enhance VIP experiences will show your passion and knowledge.
✨Showcase Your Analytical Skills
Since the role requires tracking VIP KPIs, come prepared with examples of how you've used data to drive retention and engagement in previous roles. Bring along any relevant metrics or case studies that highlight your analytical mindset and success in similar positions.
✨Communicate Cross-Functionally
This position involves collaboration across multiple teams. Be ready to share experiences where you've successfully worked with different departments, like Customer Support or LiveOps. Highlight your communication skills and how they helped achieve common goals.
✨Demonstrate Your Passion for Gaming
Tripledot is all about loving what you do. Share your personal gaming experiences and how they relate to VIP management. Showing genuine enthusiasm for the industry and the company's mission will resonate well with the interviewers.