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- Tasks: Lead technical onboarding and optimise integrations for innovative eCommerce brands.
- Company: Join Triple Whale, a leader in eCommerce analytics with a customer-focused culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced company reshaping the future of eCommerce.
- Qualifications: 5+ years in solutions engineering with strong customer-facing experience.
- Other info: Be part of a dynamic team that values curiosity, trust, and integrity.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Triple Whale is the source of truth for eCommerce brands. Our platform centralises the entire analytics stack — from profit tracking and customer insights to marketing attribution and creative intelligence. We empower brands with the visibility they need to make smarter decisions, scale faster, and optimise every dollar spent.
As a Solutions Architect at Triple Whale, you’ll play a pivotal role in shaping how the most innovative eCommerce brands leverage our platform. We’re looking for a strategic problem-solver who can bridge the gap between cutting‑edge technology and real‑world customer needs. You’ll be the go‑to expert for architecting seamless integrations, optimising data flows, and driving technical success across our most complex accounts.
If you’re passionate about solving hard problems, building scalable solutions, and making a tangible impact at a high‑growth company, this is your opportunity to lead from the front.
What You’ll Do
- Lead the technical onboarding for our most complex customers, managing integration of Triple Whale’s APIs, JS pixel, and server‑side data flows.
- Collaborate with customers’ dev teams to ensure successful and timely deployment — acting as their dedicated technical point of contact.
- Develop implementation plans, surface best practices, and assist with light scripting (e.g. Python, SQL, API) to support custom use cases.
- Serve as an embedded technical partner to our Customer Success Managers, helping unblock and guide top accounts on product adoption, tracking setup, and advanced configurations.
- Participate in escalations requiring deep technical investigation — using debugging tools (e.g. Postman, DevTools, logs) to identify and resolve issues.
- Partner cross‑functionally with Product and Engineering to provide feedback on gaps, blockers, and feature requests surfaced during implementation.
- Help design repeatable onboarding flows and reusable solution patterns to scale future complex integrations.
- Contribute to internal documentation, tooling, and enablement that helps the CS organisation become more self‑sufficient over time.
What You’ll Bring
- 5+ years in solutions/implementation engineering with strong customer‑facing experience.
- Proven ability to troubleshoot integrations end‑to‑end — webhooks, pixels, API auth, and data flows — using tools like Postman, cURL, and DevTools.
- Strong communicator who can translate complex technical topics for both dev and non‑technical audiences.
- Familiarity with eCommerce platforms (Shopify, attribution, LTV/ROAS) and modern cloud/network fundamentals.
- Track record of partnering with CS teams, gathering customer feedback, and managing multiple implementations simultaneously.
Our Values
- We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
- We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
- We Are Trustworthy: Candour, directness, and honest communication help us learn, grow, and improve so we can win together.
- We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
- We Act Like a Mensch: We act with honour, integrity, and empathy, and have deep respect for our customers and each other.
Base Compensation Range
Our compensation ranges are set using benchmarks from growth‑stage companies and factor in function, level, and location — so everything stays above board and whale‑balanced. The range you see on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.
Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves
If you’re looking for more than just a job and want to be part of a movement reshaping the future of eCommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast‑paced environment.
Solutions Architect employer: Triple Whale
Contact Detail:
Triple Whale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Get to know the company inside out! Research Triple Whale's platform and its impact on eCommerce brands. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical discussions! Brush up on your knowledge of APIs, data flows, and troubleshooting techniques. Being able to speak confidently about these topics will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Triple Whale!
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with eCommerce platforms and any relevant technical skills that align with what we’re looking for.
Showcase Your Problem-Solving Skills: We love strategic problem-solvers! Use your application to share examples of how you've tackled complex integrations or technical challenges in the past. This will help us see how you can bridge the gap between tech and customer needs.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand, especially when discussing technical topics.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Triple Whale
✨Know Your Tech Inside Out
As a Solutions Architect, you'll need to be well-versed in APIs, data flows, and integration processes. Brush up on your knowledge of tools like Postman and DevTools, and be ready to discuss how you've tackled complex integrations in the past.
✨Showcase Your Problem-Solving Skills
Triple Whale is looking for strategic problem-solvers. Prepare examples of how you've approached tough technical challenges, especially in customer-facing roles. Highlight your ability to translate complex issues into understandable solutions for both technical and non-technical audiences.
✨Understand eCommerce Fundamentals
Familiarity with eCommerce platforms like Shopify and concepts such as LTV/ROAS is crucial. Make sure you can discuss how these elements play into the solutions you design and how they impact customer success.
✨Emphasise Collaboration and Communication
You'll be working closely with customers' dev teams and internal stakeholders. Be prepared to talk about your experience in cross-functional collaboration and how you've effectively communicated technical information to diverse audiences.
