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- Tasks: Lead and mentor a growing team of Customer Success Managers in EMEA.
- Company: Join Triple Whale, a leading intelligence platform for ecommerce brands.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic role with a focus on AI adoption and cross-functional collaboration.
- Why this job: Be a foundational leader shaping the future of Customer Success in EMEA.
- Qualifications: 5+ years in Customer Success with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next. We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.
More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.
We are seeking a Manager of Customer Success, EMEA to build and lead our European Customer Success presence. This is a foundational hire — you will be the first dedicated CS leadership voice in the region, responsible for establishing culture, operating rhythm, and business ownership across a small but growing team of Customer Success Managers.
You will own the EMEA CS book like a business: setting regional strategy in partnership with CS leadership, coaching your team, and driving net revenue retention with the same financial accountability a category manager brings to a P&L. As the CS voice in the region, you'll need to lead with conviction — making good calls on behalf of your customers and team while staying tightly connected to the broader global org.
What You’ll Do
- Lead, mentor, and grow a small EMEA-based team of Customer Success Managers, building a team culture and operating identity that is distinctly strong and distinctly Triple Whale.
- Own the EMEA renewal and expansion book as a business leader — not a metric reporter. Maintain a live forecast, track GRR and NRR weekly, and ensure Finance and leadership are never surprised.
- Bring Triple Whale's CS operating model to the EMEA region — adopting our core playbooks, cadences, and standards while building the regional context, customer nuance, and market-specific practices that make them land differently in EMEA.
- Drive AI adoption across the team — not as an encouragement, but as a documented, measured practice. Build repeatable AI-enabled workflows that create real capacity and can be shared across the broader CS org.
- Partner cross-functionally with Sales, Product, and Marketing to ensure EMEA customer needs are represented — and that EMEA is a credible voice in GTM conversations, not just a downstream recipient.
- Serve as the CS presence for EMEA escalations, handling multi-stakeholder situations with composure and a clear resolution framework. Own the EMEA retention forecast, providing transparent reporting on risks and recovery plans to CS leadership on a standing cadence.
- Shape CS culture in the region — building team identity, psychological safety, and a values-aligned environment that retains great people and attracts more of them.
What You’ll Bring
5+ years of Customer Success experience.
Manager, Customer Success - EMEA Remote - UK in London employer: Triple Whale Inc.
Contact Detail:
Triple Whale Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Success - EMEA Remote - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your skills during interviews! Use real-life examples to demonstrate how you've tackled challenges in Customer Success. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Manager, Customer Success - EMEA Remote - UK in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When you're writing your application, let your enthusiasm for Customer Success shine through. We want to see how you can lead and inspire a team, so share your experiences that highlight your passion for helping customers thrive.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Manager, Customer Success role. We love it when candidates connect their skills and experiences directly to what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Highlight your key achievements and how they relate to the role, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Triple Whale Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key Customer Success metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Be ready to discuss how you’ve used these metrics in past roles to drive business outcomes. This shows you understand the financial accountability expected in the role.
✨Demonstrate Leadership Experience
Prepare examples of how you've led and mentored teams in previous positions. Highlight specific instances where your leadership made a tangible impact on team culture or performance. This will resonate well, especially since the role involves building a strong team culture in EMEA.
✨Showcase Your AI Knowledge
Since the role involves driving AI adoption, be prepared to discuss your experience with AI tools and how they can enhance Customer Success workflows. Share any specific examples of how you've implemented AI solutions to improve efficiency or customer satisfaction.
✨Cross-Functional Collaboration
Think of examples where you've successfully partnered with other departments like Sales, Product, or Marketing. Be ready to explain how you ensured customer needs were represented in those discussions, as this is crucial for the role at Triple Whale.