At a Glance
- Tasks: Support agency partners to maximise value and drive success on the Triple Whale platform.
- Company: Join Triple Whale, the AI operating system transforming e-commerce.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Be part of a movement reshaping e-commerce with innovative technology.
- Qualifications: Experience in customer relationships within e-commerce or digital marketing.
The predicted salary is between 50000 - 65000 £ per year.
What Do We Do?
Triple Whale is the AI operating system built for modern e-commerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
What You're Applying For
As an Agency Customer Success Manager at Triple Whale, you'll serve as a strategic partner to our agency ecosystem, supporting agencies that manage portfolios of brands on the Triple Whale platform. In this role, you'll combine relationship management, strategic consulting, and technical expertise to help agency partners and their clients maximise the value of Triple Whale. You'll work closely with agencies to drive adoption, solve complex challenges, identify growth opportunities, and ensure long‑term success across their book of business. You'll partner cross‑functionally with Agency Partnerships, Sales, Solutions Architecture, Product, and Support teams to deliver an exceptional experience while serving as a trusted advisor to some of the most influential agencies in the e‑commerce industry.
What You'll Do
- Serve as the primary Customer Success partner for a portfolio of agency relationships, helping agencies and their clients achieve their business objectives with Triple Whale.
- Provide proactive guidance and support across technical questions, platform adoption, and strategic use cases via Slack, email, and video conferencing.
- Partner closely with Agency Partner Managers to strengthen relationships, identify expansion opportunities across agency‑managed accounts, and proactively mitigate risk.
- Collaborate with Sales, Solutions Architects, Product, and Technical Support teams to deliver value and drive successful outcomes for agency partners and their clients.
- Own renewal forecasting and contribute to retention strategies across agency‑managed accounts.
- Develop a deep understanding of Triple Whale's platform, the digital marketing landscape, and emerging industry trends to provide strategic recommendations and best practices.
- Lead and facilitate agency business reviews, enablement sessions, product discussions, and strategic planning conversations.
- Gather agency feedback, identify product gaps and integration opportunities, and advocate for customer needs by partnering with Product and Engineering teams.
- Monitor account health, adoption, and engagement to proactively identify opportunities to increase value and drive long‑term success.
- Contribute to the continuous improvement of the customer journey, onboarding experience, and overall agency partner programme.
What You'll Bring
- Experience managing customer relationships within e‑commerce, digital marketing, SaaS, or agency environments.
- Strong understanding of digital marketing, attribution, analytics, and the broader e‑commerce ecosystem.
- Demonstrated ability to build trusted relationships and influence stakeholders at all levels of an organisation.
- Excellent written and verbal communication skills, with confidence presenting to both small groups and executive audiences.
- A consultative and customer‑centric approach, with a passion for helping customers achieve meaningful business outcomes.
- Strong commercial acumen and the ability to identify growth opportunities while maintaining long‑term customer trust.
- Highly organised with exceptional attention to detail and the ability to manage multiple priorities in a fast‑paced environment.
- Comfortable navigating technical conversations and learning new technologies quickly.
- Adaptable, proactive, and solutions‑oriented, with a willingness to embrace change and take ownership.
- Positive, collaborative, and team‑oriented, with a strong sense of empathy and accountability.
Our Values
- We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
- We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
- We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
- We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
- We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.
Our compensation ranges are set using benchmarks from growth‑stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations. Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves
If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast‑paced environment.
Customer Success Manager, Agency Partnerships - EMEA New UK employer: Triple Whale Inc.
Triple Whale is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to drive meaningful change in the e-commerce landscape. With a strong focus on professional growth, team collaboration, and customer success, employees enjoy unique opportunities to engage with influential agencies while leveraging cutting-edge AI technology. Located in the UK, Triple Whale offers competitive compensation and a supportive environment that values curiosity, integrity, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Agency Partnerships - EMEA New UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Triple Whale Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Triple Whale Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Agency Partnerships - EMEA New UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Triple Whale Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Triple Whale Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Triple Whale Inc.!
How to prepare for a job interview at Triple Whale Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
