At a Glance
- Tasks: Manage Salesforce platform and lead the service desk team to ensure smooth operations.
- Company: Join a forward-thinking tech team at Triple Point, focused on digital innovation.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and flexible working options.
- Other info: Great opportunities for personal growth and ongoing learning in a collaborative environment.
- Why this job: Be part of a dynamic team driving digital transformation and making a real impact.
- Qualifications: Salesforce Administrator certification and experience with ITSM platforms required.
The predicted salary is between 40000 - 50000 £ per year.
Role Overview
The Digital and Technology team's purpose is to provide cutting‑edge digital solutions that are safe and reliable whilst improving efficiency and reducing potential risks for everyone at Triple Point. The Digital Transformation team looks after our core systems, the integration between them, and all aspects of data, from the data warehouse to reporting that provides clear insight into trends.
What You Will Do
As our Salesforce Administrator & Service Desk Lead, you will be the day‑to‑day owner and single front door for the Salesforce estate. Your primary focus is business‑as‑usual keeping the platform running, well supported and well administered, on clear ITSM principles.
Why It Might Be a Fit
You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued. Be part of a growing and innovative team leading the way in tech solutions. We offer a competitive salary, a comprehensive benefits package and genuine opportunities for growth and progression.
Requirements
- Salesforce Administrator certification
- ITIL Foundation (v4) or equivalent ITSM grounding
- Experience with ITSM / ticketing platforms (e.g. Jira, ServiceNow, Zendesk)
- Further Salesforce certifications: Advanced Administrator, Service Cloud Consultant and / or Platform App Builder
- Experience with data‑quality tooling (e.g. Cloudingo or similar)
- Exposure to AI‑assisted administration, operations and agentic solutioning
Benefits
- Competitive salary
- Comprehensive benefits package
- Genuine opportunities for growth and progression
- Contributory pension
- Hybrid/flexible working
- Ongoing learning and development opportunities
