Tripadvisor is seeking a Customer Experience Improvement Lead to drive AI-driven analytics on traveler cancellations and friction, translating insights into strategic business actions. You will own a real-time, enterprise-grade CLRCA framework and work across product, policy, and operations to protect revenue and enhance traveler experience.
The role sits at the intersection of analytics and customer experience, requiring hands-on NLP/AI tooling, data storytelling, and cross-functional
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Traveler-Centric CX & AI Analytics Lead employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
