Senior UX Researcher - Bokun

Bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and channel management platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation.

Are you energized by understanding people? Do you enjoy researching complex problems with multiple user audiences? Do you love to travel? Then combine these passions by working at Bókun. Leading reservation technology and B2B platform within the Tripadvisor family, focusing on delivering on connecting experiences to the world.

Bókun’s Product team seeks a seasoned hands-on researcher with a well-rounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative, from qualitative to quantitative. We work closely with designers, product managers, product marketing managers, data analysts, and engineering to collaborate on devising the best solution for both tour/experience operators and travelers.

The right candidate will be experienced in qualitative methods such as in-depth interviewing, concept testing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate with cross-functional teams.

What you’ll do:

• Actively participate in cross-functional team discussions to understand various user needs and to identify and define new marketplace features.
• Define research strategy and manage multiple projects across a variety of methodologies.
• Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests, etc.), analyze data, and proactively share insights and supporting data.
• Own the research process from end-to-end including the ideation, development, and execution of research plans.
• Create and field surveys, analyze responses, and report learnings.
• Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
• Communicate research findings internally in clear and compelling ways.
• Work cross-functionally with sales, design, product marketing, and product management.

Who you are:

• Minimum BA/BS degree in psychology, communication, statistics, or other related field.
• Advanced degree in behavioral or social sciences a plus.
• 4+ years of professional applied research experience.
• Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies.
• Extensive experience with qualitative research methods in user research.
• Detail-oriented and able to manage multiple projects simultaneously.
• Ability to present research insights and supporting data in a clear fashion.
• Experience of presenting to, influencing, and challenging senior stakeholders.
• Ability to ask, and answer, meaningful and impactful questions.
• Excellent English verbal and written communication skills.
• Experience with quantitative research methods (e.g., surveying) and statistics a plus.
• Experience in B2B, travel, hospitality a plus.

Perks of Working at Bokun:

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values:

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

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