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For Companies At a Glance
- Tasks: Manage relationships with global partners and drive revenue growth through data-driven strategies.
- Company: Join Tripadvisor, a leader in travel experiences and innovative technology.
- Benefits: Enjoy competitive pay, flexible work options, and tuition assistance for your career growth.
- Why this job: Make a real impact in the travel industry while collaborating with top executives.
- Qualifications: 8+ years of experience in strategic account management and strong analytical skills required.
- Other info: Be part of a diverse team that values collaboration and continuous learning.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We are seeking a talented Senior Partner Success Manager (PSM) to support our strategic partners in Europe, focusing on maximizing the value of these partnerships through revenue growth and data-driven strategies. The ideal candidate will have a strong business background, C-level communication skills, and ideally a deep understanding of the experiences landscape. A proven track record in account growth and strategic thinking, along with the ability to influence clients through tailored recommendations, is essential. Strong analytical skills and business acumen are required.
Responsibilities
- Partner Relationship Management: Serve as the primary point of contact for large global partners to ensure satisfaction and retention. Responsibilities include promoting existing products, identifying new solutions, overseeing technical implementations, maintaining brand and global compliance, and collaborating with Product and Engineering teams on product development.
- Data-Driven Strategy: Analyze data to develop strategies and make informed decisions that boost partner performance and revenue, aligning with overarching business goals. Exercise sound judgment in evaluating complex issues requiring in-depth analysis.
- Demand Analysis: Anticipate the demand needs of large e-commerce and travel platforms to uncover growth opportunities. Leverage market insights to recommend new solutions, align demand forecasts with company objectives, and drive sustainable growth.
- Executive Engagement: Collaborate closely with client executives to influence strategies that drive growth.
- Strategic Account Planning: Organize and lead account planning sessions with senior clients, identify growth opportunities, integrate partner requirements, and coordinate cross-functional efforts to achieve measurable outcomes.
- Market Knowledge: Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners.
Qualifications
- 8+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms.
- Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing).
- Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company.
- Adept at evaluating and structuring partner investment proposals to align with company objectives.
- Skilled in formulating and implementing strategies in partnership with stakeholders that support the company’s financial goals.
- Strong capability to diagnose shifts in a partner’s commercial trajectory, propose solutions, and execute on initiatives.
- Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once.
- Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
- Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines.
- Proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools.
- Proficiency in one or more European languages a plus.
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
Skills & Experience
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
- Proven ability to operate effectively with a global-first mindset.
What We Offer
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
Our Cultural Pillars
- Traveler first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
- Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale.
- We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
Senior Partner Success Manager employer: Tripadvisor
Contact Detail:
Tripadvisor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Partner Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Tripadvisor. A warm introduction can make all the difference when you're trying to land that Senior Partner Success Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its partners. Understand their products and how they fit into the travel landscape. This will help you speak confidently about how you can drive growth and success for their partnerships.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to influence decisions in past roles. Bring examples of how your strategies led to measurable outcomes, as this aligns perfectly with what they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tripadvisor team.
We think you need these skills to ace Senior Partner Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Partner Success Manager role. Highlight your experience in partner management and data-driven strategies, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Analytical Skills: Since strong analytical skills are a must-have, don’t shy away from sharing specific examples where you’ve used data to drive decisions or improve partner performance. We love seeing how you think and solve problems!
Communicate Clearly: Your written communication should be top-notch! Use clear and concise language in your application. Remember, this is your chance to demonstrate your exceptional communication skills, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Tripadvisor
✨Know Your Partners
Before the interview, dive deep into understanding the strategic partners you'll be working with. Research their business models, recent news, and how they align with the travel industry. This knowledge will help you demonstrate your ability to manage relationships effectively.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive decisions. Bring along insights from past experiences that highlight your analytical prowess, especially in relation to revenue growth and partner performance. This will show your potential employer that you can make informed, data-driven recommendations.
✨Practice Executive Communication
Since you'll be engaging with C-level executives, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate discussions about strategic visions or negotiations. This will help you feel more comfortable and poised during the actual interview.
✨Stay Updated on Market Trends
Familiarise yourself with the latest trends in the travel industry and e-commerce platforms. Be ready to discuss how these trends could impact partnerships and what innovative solutions you might propose. This shows your proactive approach and commitment to driving growth.
