About TripadvisorThe Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator. As a CX Advisor, you will ensure our tour operators strictly adhere to established procedures—specifically regarding the traveler experience and platform content guidelines. Operating with a dedicated, traveler-first mindset, you will help resolve daily operational challenges and maintain service standards to safeguard the operator ecosystem. Beyond driving operational efficiency, you will provide hands-on support to tour operators worldwide, guiding them via email, chat, and phone to maintain accurate and high-performing product listings on Viator and Tripadvisor.If you have a genuine love for travel, exceptional B2B customer service skills, and a proactive "can-do" attitude, you will thrive here. In this role, you will not only support and scale our growing online business but also play a vital role in the development, training, and collective success of your colleagues. Maintains primary oversight of high-volume onshore and Tier-2 queue management while utilizing content management systems to review, refine, and optimize tour and activity listings across Viator. Key ResponsibilitiesOperator Support & Issue ResolutionSupport: Provide high-quality, real-time assistance to tour operators via email, live chat, and phone.Support & Resolution: Assist with resolving operational questions and identifying issues, escalating complex concerns to senior team members when needed.Account & Booking Care: Assist operators with account management, product inquiries, and booking resolutions.Partner with internal support teams to swiftly resolve overlapping traveler and operator issues.Utilize content management systems to review, refine, and optimize tour and activity listings on Viator.Share established best practices with operators to help improve their product listings and visibility.Team Collaboration & Continuous ImprovementSelf-Service Advocacy: Train operators to effectively utilize self-service tools for managing bookings, updating account details, and maintaining accurate profiles. Team Support: Participate in team discussions, contribute to group goals, and support new departmental initiatives.Relationship Building: Establish and maintain trusted relationships with internal business units, external vendors, and global partners.Agility: Handle other duties and projects as assigned to support business growth.Qualifications & ExperienceProfessional Experience & SkillsEducation & Experience: Bachelor’s degree or equivalent experience. Prior customer support or partner-facing experience is a plus, but not required.Communication: Exceptional written and verbal communication skills in English (bilingual proficiency is a plus).Technical Savvy: Proficient with Google Workspace, online platforms, and CRM systems (experience with Salesforce is highly preferred).Home Office & Technical RequirementsInternet Connectivity: A quiet, dedicated home office setup with a direct Ethernet connection to the router or modem.Flexibility: Ability to work a flexible schedule to accommodate evolving operational needs and customer demands.A passion for driving exceptional partner value and delivering effortless, high-quality support resolutions.Analytical Skills: Ability to review basic data and identify trends to help solve operational issues.Prior experience in a similar partner support or operations role within the travel and hospitality sector.If you need reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@tripadvisor.Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We celebrate the quality of our effort, our learnings, and our collective achievements.What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses“Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.Flexible schedule. Work-life balance is ingrained in our culture by design. Receive annual support for qualified programs.Use it on travel, wellness, or whatever suits you.Travel perks. We believe that travel is employee development, so we provide discounts and more.Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We celebrate the quality of our effort, our learnings, and our collective achievements.If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.
Remote Support Advisor in Oxford employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
