Tripadvisor is hiring for an Escalation Resolution Associate in Oxford on a hybrid basis. You will resolve queries via phone, chat, and email, focusing on high-quality service and accurate resolutions.
You will handle escalated cases, including legal or regulatory matters, assist with booking queries, and work with your Team Manager on process improvements to raise the overall service level. This fast-paced role values initiative and clear communication.
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Hybrid Escalation Specialist - Customer Care in Oxford employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
