Bókun, part of the Tripadvisor Group, is seeking a Technical Support Advisor to join the Escalation Team in Oxford on a hybrid schedule. You will diagnose and resolve technical issues, triage and escalate where needed, and maintain thorough troubleshooting docs.
English and Spanish fluency, plus 1–3 years in support, are expected. You will handle a range of channels, including email, phone, video with screen sharing, and chat, ensuring timely resolutions and KPIs are met.
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Escalation-Focused Tech Support Advisor (EN/ES) in Oxford employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
