At a Glance
- Tasks: Design and implement innovative loyalty programmes tailored to diverse cultures.
- Company: Join Tripadvisor, a leading global travel platform connecting people with unforgettable experiences.
- Benefits: Enjoy competitive pay, flexible work options, and generous perks like tuition assistance and travel discounts.
- Other info: Collaborative culture focused on growth, inclusivity, and employee well-being.
- Why this job: Make a real impact on customer loyalty while working in a dynamic, hybrid environment.
- Qualifications: Strong understanding of incentive psychology and experience with AI for predictive modelling.
The predicted salary is between 60000 - 80000 £ per year.
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Value is perceived differently across the globe. This role focuses on defining what "loyalty" means in different cultures and deploying the right incentives—from points to experiential rewards—to drive long-term LTV.
Job Location: Hybrid. This role is a hybrid position that requires 2 days per week in our London office.
Key Responsibilities:
- Localized Incentive Design: Develop and test regional-specific incentive structures (e.g., cashback vs. points vs. gamification) based on local consumer behavior.
- Program Adaptation: Audit existing loyalty frameworks to ensure compliance with local regulations and cultural expectations.
- Growth Benchmarking: Track "Wallet Share" against local competitors and adjust incentive density to maintain a competitive edge.
- Predictive Retention: Use AI modeling to identify "at-risk" segments in specific markets and deploy preemptive incentive offers.
Required Skills:
- Incentive Psychology: Deep understanding of behavioral economics and how it varies by culture.
- Financial Literacy: Ability to manage promo budgets and "burn rates" across different currencies and margin profiles.
- AI Proficiency: Familiarity with using AI for churn prediction and automated incentive optimization.
- Strategic Sourcing: Experience working with local vendors for regionalized reward fulfillment.
What We Offer:
- Competitive compensation packages, including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule. Work-life balance is ingrained in our culture by design.
- Donation matching. We match qualifying charitable donations annually.
- Tuition assistance. Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself.
- Travel perks. We provide discounts and more.
- Employee assistance program. Resources and programs to help you through life’s challenges.
- Health benefits. Great coverage and competitive premiums.
- Generous referral scheme. Be rewarded for referring successful candidates.
Our Cultural Pillars:
- Traveler first: We exist to create value for our customer, the traveler.
- Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve.
- We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com.
International Loyalty & Incentives Manager in London employer: Tripadvisor
Tripadvisor is an exceptional employer that prioritises employee well-being and growth, offering competitive compensation packages, flexible work arrangements, and a culture that values work-life balance. With a commitment to professional development through tuition assistance and lifestyle benefits, employees are encouraged to thrive both personally and professionally in a collaborative and inclusive environment. The London office serves as a vibrant hub for innovation, where diverse teams come together to create meaningful travel experiences for customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land International Loyalty & Incentives Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your answers to show how you align with their mission, especially around loyalty and customer experience. We want to see that you get what they’re all about!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your pitch. Focus on your understanding of incentive psychology and how it varies across cultures—this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace International Loyalty & Incentives Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the International Loyalty & Incentives Manager role. Highlight your experience with incentive psychology and how it relates to different cultures, as this is key for us at Tripadvisor.
Showcase Your Skills:Don’t forget to emphasise your financial literacy and AI proficiency in your application. We want to see how you can manage promo budgets and use AI for churn prediction, so give us some solid examples!
Be Authentic:Let your personality shine through in your written application. We value authenticity and want to know what makes you tick, especially when it comes to creating value for travellers and collaborating with diverse teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tripadvisor
✨Understand Cultural Nuances
Since the role focuses on loyalty across different cultures, make sure to research how loyalty is perceived in various regions. Prepare examples of how you’ve adapted strategies to fit local consumer behaviour, showcasing your understanding of incentive psychology.
✨Showcase Your Financial Savvy
Be ready to discuss your experience with managing promo budgets and understanding 'burn rates'. Bring specific examples of how you've successfully navigated financial literacy in previous roles, especially in diverse currency environments.
✨Demonstrate AI Proficiency
Familiarise yourself with AI applications in churn prediction and incentive optimisation. Be prepared to discuss any tools or models you've used in the past, and how they contributed to successful outcomes in your projects.
✨Highlight Collaborative Success
This role requires working with diverse teams and local vendors. Share stories that illustrate your ability to collaborate effectively, challenge assumptions, and drive shared goals. Emphasise how you’ve contributed to team success in previous positions.
