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For Companies At a Glance
- Tasks: Lead customer service strategies and ensure exceptional customer experiences.
- Company: A leading travel company focused on customer excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the travel industry by enhancing customer satisfaction.
- Qualifications: 10+ years in customer operations and strong leadership skills.
- Other info: Join a dynamic team dedicated to delivering outstanding service.
The predicted salary is between 48000 - 72000 £ per year.
A leading travel company is seeking a Service Delivery Director to establish and lead customer service strategies for their Viator-Experiences business. The role requires a hands-on leader who will ensure exceptional customer resolution at all times, managing both in-house and vendor teams.
The ideal candidate will have over 10 years of experience in customer operations, strong leadership skills, and a passion for customer-centric decision-making. This is a hybrid position requiring attendance at the London or Oxford offices a few days a week.
Director of Service Delivery & CX Excellence in London employer: Tripadvisor
Contact Detail:
Tripadvisor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Delivery & CX Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their customer service strategies and think about how your experience aligns with their goals. We want you to shine when discussing how you can elevate their CX excellence!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams to success in customer operations. We want to hear about your hands-on approach and how you've tackled challenges head-on!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Director of Service Delivery & CX Excellence in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Director. Highlight your experience in customer operations and leadership skills, and don’t forget to mention any hands-on strategies you've implemented that led to exceptional customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer-centric decision-making and how your 10+ years of experience make you the perfect fit for this role. Be sure to connect your past achievements with what the company is looking for.
Showcase Your Leadership Style: In both your CV and cover letter, give examples of how you've successfully led teams in the past. We want to see your hands-on approach and how you’ve managed both in-house and vendor teams to achieve outstanding results in customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Viator-Experiences business!
How to prepare for a job interview at Tripadvisor
✨Know Your Customer Service Strategies
Make sure you’re well-versed in the latest customer service strategies, especially those relevant to the travel industry. Be ready to discuss how you’ve implemented these strategies in your previous roles and the impact they had on customer satisfaction.
✨Showcase Your Leadership Experience
Prepare examples that highlight your leadership skills, particularly in managing both in-house and vendor teams. Think of specific challenges you faced and how you motivated your team to achieve exceptional results.
✨Demonstrate a Customer-Centric Mindset
Be prepared to share stories that illustrate your passion for customer-centric decision-making. Discuss how you’ve resolved complex customer issues and the steps you took to ensure a positive experience.
✨Research the Company and Its Culture
Familiarise yourself with the travel company’s values and culture. Understanding their approach to customer service will help you align your answers with their expectations and show that you’re genuinely interested in the role.
