the company Group in London is seeking a Director, Service Delivery & Excellence, B2B to lead the end-to-end B2B support across Viator Supply and Bókun. You will modernize operations with AI, drive first-contact resolution, and elevate supplier satisfaction in a global partner ecosystem.
Responsibilities cover strategy, BPO governance, compliance, and continuous improvement, with heavy emphasis on Salesforce, multi-site leadership, and international travel.
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Director, Global B2B Service Delivery & Excellence in London employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
