At a Glance
- Tasks: Create engaging email campaigns and manage communications for millions of travellers.
- Company: Join Tripadvisor, a leading travel platform connecting people to unforgettable experiences.
- Benefits: Enjoy flexible remote work, competitive pay, and perks like tuition assistance and travel discounts.
- Other info: Work in a supportive culture focused on growth, inclusivity, and making a difference.
- Why this job: Be part of a dynamic team that values creativity and collaboration in the travel industry.
- Qualifications: 2+ years in email marketing with strong project management and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
This role is a remote position in the United Kingdom. Occasional travel to company offices as necessary.
As CRM Specialist for the CRM Operations team, you will play a critical role in executing Tripadvisor communications with members via commerce streams, member newsletters and content collection communications. The ideal candidate will have a combination of email marketing experience, project management skills and the ability to communicate effectively regarding project status and email analytics.
Responsibilities will include, but not be restricted to:
- Production of email campaigns, app push notifications, and site banners/interstitials
- Work within our marketing automation platforms to produce audiences, campaign logic, and templates based off of technical specifications
- Assist with translation requests (we send in many languages)
- Heavily test all work to preemptively catch bugs, plus approve work of teammates by following our QA process
- Assist managers in ad-hoc projects
Examples:
- Tripadvisor sends multiple highly visible emails each week. The emails go to tens of millions of people in many languages across the globe.
- This person will be producing and sending 3-5 campaigns each week. One aspect of this is creating templates by updating copy, images, links, etc. within our template editor tool.
- Focus is on the execution of the email, push, and site marketing campaigns.
What we seek:
- Meticulous attention to detail with a clear, methodological approach to problem solving
- Experience working in a CRM role in a high energy online environment
- 2+ years of email production experience in a corporate setting, with a strong focus on B2C
- Experience building campaigns in the customer engagement platform, Braze, is a plus
- Comfortable multi-tasking in a fast-paced environment, with the ability to manage large cross-functional projects and numerous weekly launches
- Patience and professionalism when more clarification is needed or requirements change
- Strong communication skills that enable you to engage with senior leaders and internal stakeholders
Skills & Experience:
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
What We Offer:
- Competitive compensation packages, including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle
- Flexible schedule
- Donation matching
- Tuition assistance
- Lifestyle benefit
- Travel perks
- Employee assistance program
- Health benefits
- Generous referral scheme
Our Cultural Pillars:
- Traveler first: We exist to create value for our customer, the traveler.
- Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow.
- We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com.
CRM Specialist in London employer: Tripadvisor
At TheFork, we pride ourselves on being an exceptional employer that champions a vibrant work culture and prioritises employee growth. Our fully remote position allows you to thrive in a flexible environment while connecting with a diverse team across Europe, all dedicated to enhancing the dining experience. With strong core values guiding our operations, we offer unique opportunities for personal and professional development, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Tripadvisor and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Tripadvisor are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Tripadvisor on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Tripadvisor. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Specialist in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Tripadvisor. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Tripadvisor:Show us that you’ve done your homework! In your application, briefly mention what you admire about Tripadvisor’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Tripadvisor
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Tripadvisor will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Tripadvisor, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
