At a Glance
- Tasks: Manage restaurant partnerships and drive revenue growth through innovative solutions.
- Company: Join TheFork, a leading restaurant software platform in Europe.
- Benefits: Competitive salary, flexible working, lunch vouchers, and lifestyle benefits.
- Other info: Diverse, inclusive culture with excellent career development opportunities.
- Why this job: Make a real impact in the restaurant industry while working with a passionate team.
- Qualifications: Experience in account management and strong negotiation skills required.
The predicted salary is between 30000 - 40000 € per year.
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant software platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
What you will do:
As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio. You will manage long-term relationships with restaurant partners while driving revenue growth, retention, and adoption of TheFork solutions.
- Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of TheFork solutions
- Negotiate win-win commercial conditions that help restaurants optimize margins and increase seat occupancy
- Act as the primary point of contact for your restaurant partners and build long-term business relationships
- Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility
- Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS, and SUPER YUMS)
- Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience
- Support and train restaurants on how to use our tools effectively. Share customer feedback and market insights with internal teams to help improve product relevance and customer experience
Your KPIs will include (but not limited to):
- Additional monthly revenues generated by the restaurants in your portfolio
- Promotions available across your portfolio
- Maintaining and reducing our Churn Level, by retaining your customers
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
- Number and quality of restaurants participating in TheFork Festivals
Who you are:
You Must Meet These Critical Qualifications:
- You are a self-driven, results-oriented professional who consistently strives to meet and exceed commercial targets.
- You are confident managing commercial conversations and negotiations over the phone with a high level of activity.
- You have a strong understanding of revenue management–related topics and commercial performance levers.
- You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
- You can quickly establish trust and build credible, long-term business relationships.
- You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships.
- You are adept at managing multiple projects simultaneously without losing focus or quality.
- You are able to work on a hybrid basis, with three days per week in the London office.
- You are fluent in English; additional languages are highly appreciated.
- You have at least two years of experience in account management or a closely related role.
You Can Impress With These Additions:
- You have a proven background in pitching and selling promotions, deals, or flash sales.
- You have experience handling large portfolios, managing between 300 and 800 accounts.
- You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
- You thrive in fast-paced environments and remain organised under pressure.
- You have experience within the Internet, digital, or tech sector.
- You have experience working with hospitality or restaurant clients.
What we offer you:
- An awesome team
- Competitive fixed salary and uncapped commission
- A permanent contract
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and/or in December to work fully remotely)
- Lunch vouchers available 3 working days per week (delivered to the office only)
- International teams and a multicultural environment spanning 11 offices across Europe
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.
We believe that we are better together, and we welcome you for who you are. We endeavour to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.
Account Manager in London employer: Tripadvisor
At TheFork, we pride ourselves on fostering a vibrant and inclusive work culture that champions personal growth and innovation. As an Account Manager in our London office, you'll enjoy a competitive salary, flexible working arrangements, and a supportive team environment that values your contributions while providing ample opportunities for professional development. Join us in making a meaningful impact in the restaurant industry, where your passion for food and technology can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research TheFork's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your experience aligns with the role of Account Manager. Highlight your successes in managing portfolios and driving revenue growth – this is what they want to hear!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and the restaurant industry shine through! We want to see how your enthusiasm aligns with our mission at TheFork.
Tailor Your Experience:Make sure to highlight your relevant experience in account management. We’re looking for those who can manage relationships and drive revenue, so give us examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Account Manager role.
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way to ensure we see your application and get you one step closer to joining our awesome team.
How to prepare for a job interview at Tripadvisor
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your understanding of revenue management. Brush up on key metrics and be ready to discuss how you've driven revenue growth in previous roles. This shows you’re not just about relationships but also about results.
✨Showcase Your Negotiation Skills
Prepare examples of successful negotiations you've led in the past. Think about win-win scenarios where both parties benefited. This will highlight your ability to manage commercial conversations effectively, which is crucial for this role.
✨Understand TheFork's Solutions
Familiarise yourself with TheFork’s offerings and how they can benefit restaurant partners. Be prepared to discuss how you would help restaurants optimise their use of these tools. This shows your proactive approach and genuine interest in the company’s mission.
✨Build Rapport Quickly
Practice establishing trust and rapport in your conversations. Use active listening techniques and ask insightful questions during the interview. This will demonstrate your ability to build long-term relationships, a key aspect of the Account Manager role.
