Tripadvisor is seeking a Service Delivery Director to lead front-line customer service strategy for Viator-Experiences. The role requires hands-on leadership to ensure first-time resolution across buyers and partners, with a hybrid work model in London and Oxford.
The candidate should have 10+ years in customer operations or CX transformation, strong cross-functional collaboration, and a data-driven mindset to improve sentiment and operational efficiency.
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Director, Travel Experience & Service Delivery employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
