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- Tasks: Lead customer service strategies and ensure exceptional customer experiences.
- Company: A leading travel company focused on customer excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the travel industry by enhancing customer satisfaction.
- Qualifications: 10+ years in customer operations and strong leadership skills.
- Other info: Join a dynamic team dedicated to delivering outstanding service.
The predicted salary is between 43200 - 72000 £ per year.
A leading travel company is seeking a Service Delivery Director to establish and lead customer service strategies for their Viator-Experiences business. The role requires a hands-on leader who will ensure exceptional customer resolution at all times, managing both in-house and vendor teams.
The ideal candidate will have over 10 years of experience in customer operations, strong leadership skills, and a passion for customer-centric decision-making. This is a hybrid position requiring attendance at the London or Oxford offices a few days a week.
Director of Service Delivery & CX Excellence employer: Tripadvisor
Contact Detail:
Tripadvisor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Service Delivery & CX Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Director of Service Delivery role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s customer service strategies. Show us that you understand their business and can bring innovative ideas to the table. Tailor your examples to highlight your leadership skills and customer-centric approach.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with the right people. Plus, it’s a great way to ensure your application gets seen by the right eyes.
We think you need these skills to ace Director of Service Delivery & CX Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your leadership experience and customer operations background, as these are key for the Director of Service Delivery role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how your experience aligns with our vision. Share specific examples of how you've driven customer-centric strategies in the past.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you motivate teams and ensure exceptional customer resolution. Use anecdotes to illustrate your approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Tripadvisor
✨Know Your Customer Service Strategies
Make sure you’re well-versed in the latest customer service strategies, especially those relevant to the travel industry. Be ready to discuss how you’ve implemented successful strategies in the past and how they can be adapted for the Viator-Experiences business.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing both in-house and vendor teams. Think about specific challenges you've faced and how you motivated your team to achieve exceptional customer resolution.
✨Demonstrate a Customer-Centric Mindset
Be prepared to share your passion for customer-centric decision-making. Discuss how you’ve put customers at the heart of your strategies and the positive outcomes that resulted from it. This will show that you align with the company’s values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current customer service initiatives and future goals. This not only shows your interest in the role but also gives you insight into how you can contribute to their success.
