Director of B2B Service Delivery & Excellence

Director of B2B Service Delivery & Excellence

Full-Time On-site
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Tripadvisor is seeking a Director, Service Delivery & Excellence, B2B Support in London and Lisbon. Lead the end-to-end B2B support org across Viator Supply and Bókun, modernizing operations with AI, while managing vendor relationships and a global budget.

You will drive frontline delivery, system ownership, and quality initiatives across hybrid teams. The role requires 8+ years in B2B support with multi-site leadership, Salesforce expertise, and experience with regulated environments and

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Director of B2B Service Delivery & Excellence employer: TripAdvisor

At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.

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Contact Details:

TripAdvisor Recruitment Team