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- Tasks: Build and nurture a vibrant community around the Bokun brand, online and offline.
- Company: Bokun, a TripAdvisor subsidiary, empowers tour operators with a leading reservation system.
- Benefits: Enjoy competitive salary, comprehensive benefits, generous vacation, and professional growth opportunities.
- Why this job: Join a collaborative team making a real impact in the travel industry while fostering community engagement.
- Qualifications: 2+ years in community marketing; passion for travel and technology; strong relationship-building skills.
- Other info: Remote position available in the UK; diverse and creative work environment.
The predicted salary is between 28800 - 43200 £ per year.
Bokun, a rapidly growing subsidiary of TripAdvisor Inc., is a leading reservation system and marketing platform for tours and activities operators worldwide. We empower these operators to streamline their backend operations and connect with an extensive network of online travel websites, facilitating the growth of their businesses.
Position Overview:
Bokun is seeking a Customer/Community Marketer to join our marketing team. The ideal candidate will focus on building and nurturing a vibrant community around the Bokun brand, both online and offline, to drive customer success, engagement and referrals.
Key Responsibilities:
- Develop and implement strategies to build and grow a thriving community of users and advocates.
- Foster relationships with customers, gathering insights and feedback to inform marketing strategies and enhance customer satisfaction.
- Assist in the release and promotion of new product updates and roll-outs.
- Organize and host community events, both virtual and in-person, to facilitate networking and knowledge-sharing among users.
- Collaborate with partners to create and execute webinars, workshops, and other community-building activities.
- Actively identify and lead new initiatives to enhance customer engagement and loyalty.
- Work closely with the marketing and sales team to integrate community initiatives into broader marketing campaigns.
- Collaborate with the greater Tripadvisor group to leverage synergies and promote the brand within the larger travel community.
The Ideal Candidate:
- Demonstrates a passion for building and fostering communities.
- Understands how community engagement positively impacts customer satisfaction and business goals.
- Keeps abreast of the latest trends in community marketing and customer engagement.
- Has at least 2 years of hands-on experience in community marketing or a related role, with a track record of successful community-building initiatives.
- Can effectively prioritize tasks and adjust strategies based on community feedback and needs.
- Proactively identifies challenges, improves processes, and challenges the status quo.
- Has a keen interest in travel and technology.
What We Offer:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organisation.
- Collaborative and supportive work environment with a team of dedicated professionals.
- The chance to make a real impact in the travel and tourism industry.
Application: We value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to let us know the nature of your request. Please include the job requisition number in your message.
Customer & Community Marketer (Bokun) 12 month FTC employer: Tripadvisor
Contact Detail:
Tripadvisor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Community Marketer (Bokun) 12 month FTC
✨Tip Number 1
Familiarise yourself with Bokun's current community initiatives and marketing strategies. Understanding their existing community engagement efforts will help you tailor your approach and demonstrate how you can enhance these initiatives.
✨Tip Number 2
Engage with Bokun's online presence, such as their social media channels and forums. By actively participating in discussions and sharing insights, you can showcase your passion for community building and your understanding of their audience.
✨Tip Number 3
Network with professionals in the travel and technology sectors. Attend relevant webinars or events to connect with industry peers, which can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 4
Stay updated on the latest trends in community marketing and customer engagement. Being knowledgeable about current best practices will not only prepare you for interviews but also allow you to propose innovative ideas that align with Bokun's goals.
We think you need these skills to ace Customer & Community Marketer (Bokun) 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer & Community Marketer position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in community marketing or related roles. Use specific examples of successful community-building initiatives you've led, and quantify your achievements where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for community engagement and how it relates to customer satisfaction. Mention any relevant trends in community marketing you are familiar with and how you can apply them to Bokun's goals.
Showcase Your Knowledge of the Industry: Demonstrate your understanding of the travel and technology sectors in your application. Mention any relevant experiences or insights that could contribute to Bokun's mission and how you can help enhance customer engagement.
How to prepare for a job interview at Tripadvisor
✨Show Your Passion for Community Building
Make sure to express your enthusiasm for building and nurturing communities. Share specific examples from your past experiences where you successfully engaged users and fostered relationships, as this aligns perfectly with the role at Bokun.
✨Demonstrate Your Understanding of Customer Engagement
Be prepared to discuss how community engagement can enhance customer satisfaction and drive business goals. Highlight any strategies you've implemented in previous roles that led to increased customer loyalty or engagement.
✨Stay Updated on Industry Trends
Research the latest trends in community marketing and customer engagement before your interview. Being knowledgeable about current practices will show that you're proactive and genuinely interested in the field.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges in community marketing. Think of scenarios where you had to adapt your strategies based on feedback or changing needs, and be ready to share those insights.
