At a Glance
- Tasks: Create and manage engaging email campaigns for millions of travellers worldwide.
- Company: Join Tripadvisor, a leading travel brand connecting people to unforgettable experiences.
- Benefits: Enjoy flexible remote work, competitive pay, travel perks, and tuition assistance.
- Other info: Work in a supportive environment focused on growth and inclusivity.
- Why this job: Be part of a dynamic team that values creativity and collaboration in the travel industry.
- Qualifications: 2+ years in email marketing with strong project management and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
Job Location: Remote in the United Kingdom. This role is a remote position in the United Kingdom. Occasional travel to company offices as necessary.
As CRM Specialist for the CRM Operations team, you will play a critical role in executing Tripadvisor communications with members via commerce streams, member newsletters and content collection communications. The ideal candidate will have a combination of email marketing experience, project management skills and the ability to communicate effectively regarding project status and email analytics.
Responsibilities will include, but not be restricted to:
- Production of email campaigns, app push notifications, and site banners/interstitials
- Work within our marketing automation platforms to produce audiences, campaign logic, and templates based off of technical specifications
- Assist with translation requests (we send in many languages)
- Heavily test all work to preemptively catch bugs, plus approve work of teammates by following our QA process
- Assist managers in ad-hoc projects
Examples:
Tripadvisor sends multiple highly visible emails each week. The emails go to tens of millions of people in many languages across the globe. This person will be producing and sending 3-5 campaigns each week. One aspect of this is creating templates by updating copy, images, links, etc. within our template editor tool. Focus is on the execution of the email, push, and site marketing campaigns.
What we seek:
- Meticulous attention to detail with a clear, methodological approach to problem solving
- Experience working in a CRM role in a high energy online environment
- 2+ years of email production experience in a corporate setting, with a strong focus on B2C
- Experience building campaigns in the customer engagement platform, Braze, is a plus
- Comfortable multi-tasking in a fast-paced environment, with the ability to manage large cross-functional projects and numerous weekly launches
- Patience and professionalism when more clarification is needed or requirements change
- Strong communication skills that enable you to engage with senior leaders and internal stakeholders
Skills & Experience:
- Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
What We Offer:
- Competitive compensation packages, including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle
- Flexible schedule. Work-life balance is ingrained in our culture by design
- Donation matching. Give back? Give more!
- Tuition assistance. Receive annual support for qualified programs
- Lifestyle benefit. An annual benefit to spend on yourself
- Travel perks. Discounts and more
- Employee assistance program. Resources and programs to help you through life’s challenges
- Health benefits. Great coverage and competitive premiums
- Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates
Our Cultural Pillars:
- Traveler first: We exist to create value for our customer, the traveler.
- Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow.
- We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com.
CRM Specialist employer: Tripadvisor
At TheFork, we pride ourselves on being an exceptional employer that champions a vibrant work culture and prioritises employee growth. Our fully remote position allows you to thrive in a flexible environment while connecting with a diverse team across Europe, all dedicated to enhancing the dining experience. With strong core values guiding our operations, we offer unique opportunities for personal and professional development, making us an ideal choice for those seeking meaningful and rewarding employment.
