Tripadvisor seeks a detail-oriented Knowledge AI QA Lead to monitor, test, and evaluate AI-driven customer experiences across Self-Service, AI-Assist, and Human-Assist transitions. This hybrid role requires 1-2 days per week in our London or Oxford office, with a strong emphasis on QA frameworks and data-driven improvements.
You will design testing criteria for AI chatbots, audit real-time conversations, and drive improvements in AI accuracy, customer satisfaction, and system compliance through
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AI Knowledge QA Lead: Elevate Conversational Quality employer: TripAdvisor
At Tripadvisor/Bókun, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. As a Business Development Manager, you'll benefit from extensive professional growth opportunities, collaborative cross-functional teams, and the chance to make a significant impact in a rapidly expanding environment. Our remote work flexibility allows you to thrive while enjoying a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
