Account Manager

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant software platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people‑first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

What You Will Do

• As part of our Account Management team, you will own and grow the commercial performance of your restaurant portfolio.
• You will manage long‑term relationships with restaurant partners while driving revenue growth, retention, and adoption of TheFork solutions.

You Will

• Ensure your restaurant portfolio generates increased monthly revenue through the adoption and optimization of TheFork solutions.
• Negotiate win‑win commercial conditions that help restaurants optimize margins and increase seat occupancy.
• Act as the primary point of contact for your restaurant partners and build long‑term business relationships.
• Provide ongoing commercial support through phone and email, helping restaurants optimize their positioning strategy, revenue management, and online visibility.
• Set up action plans in collaboration with Sales and Marketing teams to develop promotional plans across your portfolio (including Festivals, special offers, YUMS, and SUPER YUMS).
• Monitor and take action to ensure restaurants comply with our Terms & Conditions and quality standards, guaranteeing a strong B2C user experience.
• Support and train restaurants on how to use our tools effectively.
• Share customer feedback and market insights with internal teams to help improve product relevance and customer experience.

Your KPIs Will Include (but Not Limited To)

• Additional monthly revenues generated by the restaurants in your portfolio.
• Promotions available across your portfolio.
• Maintaining and reducing our Churn Level, by retaining your customers.
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
• Number and quality of restaurants participating in TheFork Festivals.

Who You Are

Required skills and experience. You Must Meet These Critical Qualifications

• You are a self‑driven, results‑oriented professional who consistently strives to meet and exceed commercial targets.
• You are confident managing commercial conversations and negotiations over the phone with a high level of activity.
• You have a strong understanding of revenue management–related topics and commercial performance levers.
• You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
• You can quickly establish trust and build credible, long‑term business relationships.
• You are comfortable managing a large portfolio while balancing KPIs, commercial targets, and customer relationships.
• You are adept at managing multiple projects simultaneously without losing focus or quality.
• You are able to work on a hybrid basis, with three days per week in the London office.
• You are fluent in English; additional languages are highly appreciated.
• You have at least two years of experience in account management or a closely related role.

You Can Impress With These Additions

• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You have experience handling large portfolios, managing between 300 and 800 accounts.
• You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
• You thrive in fast‑paced environments and remain organised under pressure.
• You have experience within the Internet, digital, or tech sector.
• You have experience working with hospitality or restaurant clients.

What We Offer You

• An awesome team.
• Competitive fixed salary and uncapped commission.
• A permanent contract.
• Flexible working environment (2 days home office per week plus additional flexibility during the summer period and/or December).
• Lunch vouchers available 3 working days per week (delivered to the office only).
• International teams and a multicultural environment spanning 11 offices across Europe.
• Highly inclusive working environment.
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
• Continuous learning and development programs.
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey.
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
• Health insurance.
• Life & Disability Insurance at no cost to the employee.
• Attractive pension plans.
• Amazing offices with dining, a coffee point on each floor, and leisure area.
• Team building events.

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law – has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.