Trust & Safety- Lead Content Specialist

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user-generated content that we receive from our members, which is the very core of our travel guidance offering. We are seeking a highly motivated and experienced content specialist to join our team as a Lead Content Specialist.

As a Lead Content Specialist on our Content Moderation team, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. In this role, you will contribute to projects that refine content moderation processes, foster continuous improvement, and ensure our moderation efforts align with broader business objectives.

Location: UK Hybrid/Remote

What you’ll do

• Lead moderation projects focused on enhancing the accuracy and eligibility of our published content.
• Implement innovative moderation techniques and tools for improving the reliability of our content.
• Identify, analyze, and moderate content to ensure compliance with guidelines and policies, and implement strategic content improvements.
• Directly contribute to KPIs related to content moderation accuracy, response times, and user satisfaction.
• Regularly report on individual performance metrics and contribute to team goals by identifying areas for improvement in the moderation process.
• Participate in discussions and projects within the Trust & Safety team, focusing on direct contributions to shared objectives and learning from experienced team members.
• Communicate moderation actions and guidelines effectively within the Trust & Safety team, contributing to internal meetings with clear and concise input on daily moderation challenges.
• Produce detailed reports on moderation activities and outcomes.
• Contribute to the internal documentation of moderation processes, ensuring these resources are accurate and easy to understand for team use.
• Use database querying and data analysis skills to track and report on key metrics and analyze content trends.
• Drive execution of projects and product ideas to increase the efficiency of tools, enhance automation, and improve quality using relevant metrics.
• Identify, quantify, and articulate impact and resolutions of bugs and other improvements.
• Execute day-to-day operational content moderation tasks, including moderating user-generated content and handling escalations, applying advanced judgment to resolve complex content issues.

Skills & Experience

• 4+ years of relevant professional experience.
• University degree or equivalent experience required.
• Advanced proficiency in user-generated content moderation.
• Intermediate data analysis skills. Familiarity with tools for tracking and reporting on content moderation effectiveness and efficiency; SQL proficiency is a plus.
• Experience collaborating with cross-functional teams across an organization.
• Strong communication, presentation, and interpersonal skills with the ability to influence and inspire others.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• Demonstrated ability to think strategically and translate insights into actionable plans.
• Passion for innovation and a commitment to continuous improvement.
• Knowledge of multiple languages a plus.

What We Offer

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.