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- Tasks: Troubleshoot technical issues and provide top-notch customer support in Spanish.
- Company: Join Tripadvisor, a leading travel platform connecting people to amazing experiences.
- Benefits: Flexible work options, competitive pay, travel perks, and tuition assistance for your growth.
- Other info: Dynamic team culture focused on collaboration and personal development.
- Why this job: Make a real impact by helping customers navigate their travel experiences.
- Qualifications: Fluent in English and Spanish with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.
Job Location
Hybrid - This role is a hybrid position that requires X days per week/month in our office.
What you’ll do
As a Technical Customer Service Advisor - Spanish Speaker at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. You will be required to quickly diagnose and triage issues, resolve incidents, and/or dispatch to the next resolving group according to the escalation process.
- Handle emails, calls, or chats according to company policy.
- Troubleshooting incoming issues, identifying root causes, and finding a path to resolution.
- Researching and resolving internal (Tier 1) and external user-reported issues related to the product.
- Gather data, test, and replicate problems.
- Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets.
- Act as an internal escalation route for all Tier 1 support issues.
- Collaborating with technical teams to help with support escalations.
- Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics).
Ideal candidate
- 1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector).
- Fluent in English and Spanish (spoken and written) with the ability to support Spanish-speaking customers across email, chat, and phone channels.
- Problem-Solving character – Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction.
- Hold a basic knowledge of CSS, HTML, and website CMS tools.
- Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
- A team player who is positive, friendly, and has a can-do attitude towards staff and customers.
- Confident and competent in handling complaints, mediation, and troubleshooting technical issues.
- Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care.
- Ability to multitask in a fast-paced environment, identifying next steps and executing them diligently.
- Ability to work shift patterns, including some weekends.
What We Offer
- Competitive compensation packages, including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit.
- Travel perks.
- Employee assistance program.
- Health benefits.
- Generous referral scheme.
Additional Information
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Execution is our edge. We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale.
Accessibility Statement
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
Technical Customer Service Advisor - Spanish Speaker (Bókun) employer: TripAdvisor LLC
Contact Detail:
TripAdvisor LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor - Spanish Speaker (Bókun)
✨Tip Number 1
Get to know the company inside out! Research Tripadvisor and Bókun, understand their values, and be ready to chat about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your Spanish! Since this role requires you to support Spanish-speaking customers, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining the team directly.
We think you need these skills to ace Technical Customer Service Advisor - Spanish Speaker (Bókun)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Service Advisor role. Highlight your relevant experience, especially in customer service and technical troubleshooting, to show us you’re the perfect fit!
Show Off Your Language Skills: Since this role requires fluency in both English and Spanish, don’t forget to showcase your language abilities. Use both languages in your application where appropriate to demonstrate your proficiency!
Be Specific About Your Experience: When detailing your past roles, focus on specific examples of how you’ve resolved technical issues or handled customer complaints. We love seeing concrete examples that illustrate your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TripAdvisor LLC
✨Brush Up on Your Technical Skills
Make sure you’re comfortable with basic CSS, HTML, and website CMS tools. Review common technical issues that customers might face and think about how you would troubleshoot them. This will show your potential employer that you’re ready to dive into the role.
✨Practice Your Spanish
Since this role requires you to support Spanish-speaking customers, it’s a good idea to practice your language skills. Try role-playing common customer service scenarios in Spanish to boost your confidence and fluency.
✨Know the Company Inside Out
Familiarise yourself with Tripadvisor and its subsidiaries like Bókun. Understand their mission, values, and the services they offer. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Prepare for Problem-Solving Questions
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss your thought process and the steps you took to reach a resolution. This will highlight your problem-solving skills and customer-oriented mindset.