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- Tasks: Manage relationships with global partners and drive revenue growth through data-driven strategies.
- Company: Join Viator, a leading travel experiences marketplace under Tripadvisor.
- Benefits: Enjoy competitive pay, flexible work options, and generous perks like tuition assistance and travel discounts.
- Why this job: Be part of a dynamic team shaping unforgettable travel experiences for millions.
- Qualifications: 8+ years in business, strong analytical skills, and experience in travel or e-commerce.
- Other info: Work remotely with a supportive culture that values curiosity and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier. Viator is the world’s largest experiences marketplace with a mission to bring more exceptional experiences to more travelers, more often.
You will be part of an exciting and fast‑growing business unit that works with some of the world’s leading travel brands. We are seeking a talented Senior Partner Success Manager (PSM) to support our strategic partners in Europe, focusing on maximizing the value of these partnerships through revenue growth and data‑driven strategies. The ideal candidate will have a strong business background, C‑level communication skills, and ideally a deep understanding of the experiences landscape. A proven track record in account growth and strategic thinking, along with the ability to influence clients through tailored recommendations, is essential. Strong analytical skills and business acumen are required.
Responsibilities
- Partner Relationship Management: Serve as the primary point of contact for large global partners to ensure satisfaction and retention. Responsibilities include promoting existing products, identifying new solutions, overseeing technical implementations, maintaining brand and global compliance, and collaborating with Product and Engineering teams on product development.
- Data‑Driven Strategy: Analyze data to develop strategies and make informed decisions that boost partner performance and revenue, aligning with overarching business goals. Exercise sound judgment in evaluating complex issues requiring in-depth analysis.
- Demand Analysis: Anticipate the demand needs of large e‑commerce and travel platforms to uncover growth opportunities. Leverage market insights to recommend new solutions, align demand forecasts with company objectives, and drive sustainable growth.
- Executive Engagement: Collaborate closely with client executives to influence strategies that drive growth.
- Strategic Account Planning: Organize and lead account planning sessions with senior clients, identify growth opportunities, integrate partner requirements, and coordinate cross‑functional efforts to achieve measurable outcomes.
- Market Knowledge: Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners.
Preferred Qualifications
- 8+ years of experience, and ideally 3+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms.
- Demonstrated ability to influence a large, cross‑functional global team (e.g. product, sales, strategy, marketing).
- Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company.
- Adept at evaluating and structuring partner investment proposals to align with company objectives.
- Skilled in formulating and implementing strategies in partnership with stakeholders that support the company’s financial goals.
- Strong capability to diagnose shifts in a partner’s commercial trajectory, propose solutions, and execute on initiatives.
- Ability to work independently within a complex environment, to drive rigorous, fact‑based recommendations to stakeholders and to juggle multiple initiatives at once.
- Superior analytical and problem‑solving skills, with demonstrated intellectual and analytical rigor.
- Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines.
- Proficient in advanced Excel functions, including VLOOKUP, pivot tables and data analysis tools.
- Proficiency in one or more European languages a plus.
Perks of Working at Viator
- Competitive compensation packages, including base salary and annual bonus.
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit.
- Travel perks.
- Employee assistance program.
- Health benefits.
Our Values
- We aspire to lead.
- We’re relentlessly curious.
- We’re better together.
- We serve our customers, always.
- We strive for better, not perfect.
- Our workplace is for everyone.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.
Senior Partner Success Manager employer: TripAdvisor LLC
Contact Detail:
TripAdvisor LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Partner Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Partner Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Viator and its partners. Understand their products and market trends so you can speak confidently about how you can drive growth and success for them. Tailor your examples to show how your experience aligns with their needs.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to influence decisions in past roles. Bring examples of how your strategies led to revenue growth or improved partner relationships—this will really impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Viator team and making a difference in the travel experiences marketplace.
We think you need these skills to ace Senior Partner Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Partner Success Manager role. Highlight your relevant experience in partner management and data-driven strategies, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven revenue growth or improved partner relationships in your previous roles. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We value curiosity and a collaborative spirit, so don’t hesitate to share your unique experiences and insights that align with our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TripAdvisor LLC
✨Know Your Partners
Before the interview, dive deep into Viator's partnerships and understand their key players. Familiarise yourself with their products and how they fit into the travel experiences landscape. This will help you speak confidently about how you can enhance partner relationships and drive growth.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to influence decisions or strategies in previous roles. Be ready to explain your thought process and how you arrived at your conclusions. Highlighting your analytical prowess will resonate well with the data-driven focus of the role.
✨Engage with Executive Communication
Since this role involves collaborating with client executives, practice articulating your ideas clearly and persuasively. Think of scenarios where you've successfully influenced stakeholders and be prepared to share those stories. This will demonstrate your ability to engage at a high level.
✨Stay Updated on Industry Trends
Research current trends in the travel industry, especially around e-commerce and experiences. Being able to discuss these insights during your interview will show that you're not only knowledgeable but also genuinely interested in contributing to Viator's mission of enhancing travel experiences.
